Personal Video Teller - Part Time M/W/F/S 1:00-6:00

Personal Video Teller - Part Time M/W/F/S 1:00-6:00

Corporate Headquarters - Chattanooga, TN 37402

Overview

Level Entry Position Type Part Time Job Shift M/W/F/S 1:00 - 6:00 Education Level High School Category Banking

Description

JOB SUMMARY: The primary purpose of the Personal Teller I & II is to provide exceptional service to our members during each teller session. This role is responsible for processing transactions and building and maintaining strong relationships with members. The Personal Teller I & II will maintain a positive, enthusiastic and energetic mindset while providing excellent communication, a solid understanding of TVFCU products and services and a passion for helping others achieve their financial goals. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Successfully answers sessions as presented and complete in a timely manner, demonstrated by exceeding an average of 85% of sessions per hour.
• Consistently provides exceptional member service, demonstrated by achieving an average Member Experience Evaluation score of 94.
• Process various member transactions, including, but not limited to deposits, withdrawals, and loan payments in an accurate, efficient, and timely manner.
• Maintain confidentiality of all member information.
• Balances at least 90% of the time, being no more than $100 off in any 12 month period.
• Maintain in-depth knowledge to have the ability to answer routine to complex questions regarding products, services, policies and procedures.
• Maintain knowledge and comply with all policies and procedures. Complete all required training.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.

Qualifications

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent; additional certifications in finance or related fields are a plus.
• Proven experience in customer service or sales role, preferable within the banking or credit union industry.
• Excellent interpersonal and communication skills, with the ability to explain financial concepts in a clear and understandable manner, especially on video. Bilingual communication skills are highly preferred.
• Exceptional problem-solving skills and the ability to handle member concerns and complaints with professionalism and empathy.
• Ability to effectively interact with members and potential members in a professional manner with a demonstrated ability to achieve individual goals.
• Strong attention to detail and accuracy in handling financial transactions and maintaining member records.
• Ability to work effectively both independently and as a part of a team in a fast-paced, dynamic environment.
• Proficiency in using email and Microsoft Office tools.
• Flexibility to work weekends and/or extended hours as needed.
• Demonstrated commitment to providing outstanding customer service and building long-term relationships with members.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
• Criminal background check and drug screening.
• Pre-employment credit check required.

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance