Field Technician III - Reno, NV

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

A Field Technician III performs a variety of duties associated with hands-on functions within the telecommunications industry. They will be proficient in the troubleshooting and maintenance of various types of equipment noted. They will have a strong technical, mechanical and electrical background and be familiar and proficient around all major manufacturers of transport equipment, high voltage electrical systems, DC power plant, as well as knowledge of critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications Industry. They will proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager. They also troubleshoot and handle maintenance of various types of equipment noted. The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation.

** Please note that this position will work in the Reno, NV metro area. Our ideal candidate will live within an hour of Reno, Nevada.

Responsibilities:

• Performing installation and installation commissionings, troubleshooting, and handling of optical transmission systems with guidance from leadership.

• Performing OTDR, Ethernet, BER, and SONET acceptance testing.

• Completing installation, decommissioning, and troubleshooting problems of network and customer services.

• Providing preliminary site surveys for building entrance construction requirements and equipment space availability.

• Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.

• Act as a subject matter expert in our systems and applications.

• Responsible for installation, labeling, cleaning, and testing of fiber optic patch cords.

• Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.

• Responsible for meeting documented objectives and goals as business needs define.

• Inspecting cabinets, buried cable, construction sites, and other facilities outdoor in various environments, weather conditions, temperatures, exposed to local flora and fauna.

• Operating effectively in both team and individual environments.

• Act as a coach, able to provide guidance to others, assign work, and evaluate the general team performance as well as determine root cause analysis.

• Participate in forums or cross-functional teams to contribute to the development of process or policy.

• Conduct a daily inspection of company issued vehicle to ensure it is in a safe operating condition.

• Participating in or leading conference calls or meetings related to projects and processes.

• Other duties as assigned.

Qualifications:

• Minimum of four (4) years of relevant experience.

• Highschool diploma or equivalent, required.

• Basic telecom and/or industry safety training required. Completion of advanced telecom training a plus.

• Ability to perform a wide spectrum of complex assignments requiring alternative analysis, innovation, and judgment, while demonstrating excellent interpersonal skills.

• Able to perform a variety of functions with moderate to severe complexity based on the need of their assigned geographic area, operating under minimal to no supervision.

• Resolves problems involving several concrete variables in standardized situations, using deductive reasoning skills to improve the customer experience and network performance.

• Ability to write routine reports, fill out documentation such as site surveys and audit reports, as well as effectively communicate with customers, management, peers, contractors, and other members of the organization.

• Ability to read, interpret and follow documents such as OSHA/Company safety rules, MSDS, MOP's, process and procedure documents as well as vendor documentation related to equipment owned by the company.

• Ability to understand, learn, and execute industry's "best practice standards" for installation, maintenance, troubleshooting, and safekeeping of the network.

• Reasonable ability to work within company's systems and applications.

• Available to participate in on-call schedule rotation 24/7/365, dispatch, and overtime.

• Occasionally work long shifts with overnight travel, as necessary. Ability to sometimes work outside plant network in a given market, including metro and long-haul fibers, when needed.

• Must follow all personal safety policies and procedures.

• Maintain eligibility to operate a company issued vehicle per our policy. This includes possession of a state issued driver's license.

• Ability to lift and move objects weighing up to 50 pounds.

Estimated base pay range for this role is $23.41 - $36.00 USD / hour

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*Shift Differential Pay Available: Eligible non-exempt, U.S.-based roles receive additional pay for evening and overnight hours, based on role and shift assignment, in accordance with company policy.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Are You Ready to Think Big?

At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment.

Welcome

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.