Principal Software Engineer

Job Description

Job Summary:

We are seeking a highly skilled and experienced Principal AI/ML and Gen AI Engineer to join our dynamic team at CCB COSMIC (CCB Operational Systems for Machine Intelligence and Cognition). The ideal candidate will possess a strong foundation in AWS, AI/ML, Databricks, and the Gen AI ecosystem. This role is primarily focused on scaling infrastructure and platforms from a serving and fine-tuning standpoint. The candidate should also have extensive experience in LLM Ops and the productionalization of Gen AI use cases.

 

Key Responsibilities:

• Design, implement, and scale AI/ML infrastructure and platforms on AWS to support serving and fine-tuning of models.
• Collaborate with cross-functional teams to ensure seamless integration and deployment of AI/ML solutions.
• Develop and optimize machine learning models and algorithms to meet business objectives.
• Stay updated with the latest advancements in AI/ML and Gen AI technologies and incorporate them into the organization's strategy.
• Architects and governs agentic AI-enabled engineering workflows (using enterprise-authorized tools within the work environment) to improve delivery speed, code quality, and operational outcomes at scale (e.g., AI-driven PR review assistance, test generation/maintenance, release readiness checks, incident triage and root-cause acceleration), while defining guardrails for validation, security, resiliency, and reuse across teams.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation at scale.
• Leverage Databricks for data processing, model training, and deployment.
• Utilize Gen AI tools and frameworks to enhance model performance and capabilities.
• Implement best practices for LLM Ops to ensure efficient model lifecycle management.
• Lead the production of Gen AI use cases, ensuring robust and scalable solutions.
• Work closely with data scientists, engineers, and product teams to deliver AI-driven solutions.
• Mentor and guide junior team members, fostering a culture of innovation and excellence.
• Monitor the performance of AI/ML models and platforms, identifying areas for improvement.
• Implement optimization techniques to enhance model accuracy, efficiency, and scalability.

 

Required qualifications, capabilities and skills:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Minimum 8+ years of experience in AI/ML engineering, with a focus on AWS, Databricks, and Gen AI.
• Strong understanding of AI/ML algorithms, model serving, and fine-tuning techniques.
• Proven experience in LLM Ops and the production of Gen AI use cases.
• Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.
• Strong communication and leadership skills, with the ability to influence and drive change.
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Expert in one or more programming language(s)
• Demonstrated experience designing and leading adoption of agentic AI-enabled development practices (using enterprise-authorized tools within the work environment) across teams, including setting standards for human-in-the-loop validation, auditability/traceability of changes, and secure handling of sensitive data.
• Strong understanding of responsible AI use and control expectations in engineering workflows, including security/resiliency implications, data sensitivity, and risk-based governance; ability to influence senior technical leaders on safe scaling patterns and reuse.
• Experience applying expertise and new methods to determine solutions for complex technology problems in one or more technical disciplines
• Ability to present and effectively communicate with Senior Leaders and Executives
• Understanding of the business
• Practical cloud native experience

 

Preferred qualifications, capabilities and skills:

• Experience with other cloud platforms and AI/ML tools.
• Familiarity with data engineering and data science workflows.
• Knowledge of regulatory and compliance requirements related to AI/ML solutions

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.