Global Program Director

Job Description The Global Clients Americas Program Director (GCA PD) serves as the Security Advisor for the client and provides strategic direction and leadership for the assigned account/s. The GCA PD will have full responsibility for the overall account strategy and management, including the creation and execution of a security program strategy, aligning Securitas and Client/s goals, and profitability of the account. Proactive account management that includes consistency across footprint, refinement and improvement of processes, and resolves issues with recommendations to avoid reoccurring issues in the future. Key Responsibilities Serves as a key point of contact to ensure delivery of high-quality customer service for assigned account/s; engages in improving and evolving the security program and leadership. Full P&L ownership; analyzes operational and financial indicators to continuously improve overall performance. Coordinates activities and informs Vice President of Global Clients Americas of respective vertical market; implements programs and initiatives; evaluates service quality and initiates communication and/or corrective action in a timely manner. Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client‑specific assessment tools; implements and manages global safety programs; coordinates with client to support special events or emergency coverage as needed. Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business. Ensures appropriate staffing levels, in collaboration with area management; schedules effectively to meet client requirements while controlling labor costs; builds and facilitates teamwork and partnerships and the implementation of progressive change. Addresses any actual or potential problems; coordinates global RFI and global RFP responses for assigned client/s as required; develops pricing models and strategies; coordinates pricing information from all regions. Meets regularly with client and Securitas management representatives for account reviews; assists in preparation of RFP responses; supports security planning, assessments and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the portfolio. Manages client strategic budget preparation for guard services and security system deployments. Leads the client in the evaluation of global security needs and determines feasibility of delivery of requested or desired service. Develops global service network for client locations and establishes relationships with Securitas and alliance partners; monitors and evaluates global service delivery; develops global best practices; applies GCA model to global service delivery. Innovates to improve current working practices, products, and technologies to provide business opportunities and results; achieves results by setting goals using quality planning, analysis, and decision making; takes initiative to identify current and potential problems and determine the best solution. Minimum Qualifications Additional qualifications may be specified and receive preference, depending upon the nature of the position. Education & Experience Bachelor’s Degree preferred and a minimum of 5-10 years of progressively responsible management experience in business management or a closely related field. Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint. Working knowledge of Microsoft Office applications including Visio, SharePoint and Teams. EEO Statement Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic. Benefits Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work (subject to local requirements and waiting periods). #J-18808-Ljbffr Securitas Global Clients America