Guest Services Experience Associate

Guest Services Experience Associate

Department: Zoo Guest Services

Reports To: Visitor Experience Operations Manager and the Manager on Duty

Location: Hattiesburg Zoo

Shift: Part-time: Generally Tuesday Sunday, nights, weekends, and holidays may be required. Maximum of 29 hours per week.

Essential Duties and Responsibilities:

• Ensure that each guest receives outstanding guest service by providing a welcoming, friendly, and positive environment for every guest. This includes greeting and acknowledging every guest, maintaining outstanding standards, demonstrating solid product knowledge and all other components of guest service.
• Assist with crowd control and line management while maintaining positive and engaging interactions with guests.
• Ticket & cash handling depending on location.
• Maintain assigned location zone & surrounding environment in the form of but not limited to: garbage clean-up, leaf and debris pickup and cleanliness of machinery.
• Complete daily operational and maintenance tasks as it pertains to multiple locations.
• Assist with inventory control, merchandise receiving, stocking, replenishment, monitoring of floor stock, etc.
• Ensure merchandise and other necessary supplies are restocked daily and displayed appropriately.
• Will be required to work Zoo & Serengeti Springs related special events as needed and assist with event setup, guest support, and breakdown.
• Maintain current knowledge of all product knowledge information, including tickets, season passes, annual passes, animal experiences, merchandise promotions, test merchandise, advertisements, and other guest-facing information.
• Adhere to all company policies, procedures and operational practices including requirements related to signage, pricing, cash handling, and loss prevention.
• Display knowledge of opening and closing procedures for all assigned locations, including but not limited to:
• Gift Shop
• Zoo Ticket Booth
• Zoo Market
• Ladha's Market
• Train
• Ropes Course
• Serengeti Springs Ticket Booth
• Bag Check
• Scanner
• Serengeti Springs Market
• Special Projects

Qualification Requirements:

Knowledge and Skills:

• Must possess strong verbal and written communication skills.
• Must be able to work under pressure and remain calm, professional, and effective during high-traffic days, peak operating periods, and special events
• Must be highly energetic, motivated, and enthusiastic about creating exceptional guest experiences.
• Ability to work effectively both independently and as part of a team.