Spa Receptionist Supervisor

Spa Receptionist SupervisorWoodside Racquet Club Management - Westwood, KS 66205Position Type Full Time Category RetailDescriptionUnder the direction of the Director of Spa + Retail, the Spa Reception Supervisor is responsible for training/training reception staff, scheduling for efficiency and overseeing daily operations of the reception desk for The Spa at Woodside. This position is also responsible for overseeing member/guest relations, resolving charge disputes, and verifying members/guests are timely and accurately checked in and out. The Supervisor handles prescreening new staff, developing reception training materials and ensuring coverage during all hours of operation for The Spa. The Supervisor will always demonstrate an exceptional level of professionalism and set the standard for processes, procedures and behaviors for the spa desk area.Duties/ResponsibilitiesProvides an exceptional level of professionalism and customer service – cultivates and maintains member/guest rapport throughout the process – and holds reception staff accountable to do the same through real time coachingEnsures professional front desk procedures in the scheduling and handling of all clients and assigns, covers and adjusts work schedules to meet client and business demandsAnswers phones courteously and makes thorough and accurate appointments for all service providers in The Spa and holds reception team to same standardsResponds timely (less than 24 hours) to all requests or correspondence whether by email or phone to all client requestsProperly handles cash and charge transactions – should be accurate and verified – including transaction functions, daily cash drops and handling voidsCoaches' reception team to deliver retail goals through consistent communication, education and accountabilityWorks with the Director of Spa + Retail to determine hiring needs for the desk and, once hired, responsible for training and facilitating spa reception desk staff for day-to-day operations. Check in with new staff to ensure their successProvides coverage when other desk staff are not available – required to maintain coverage during all operational hours of the SpaResponds in real time to reception staff issues; defers all provider issues to Director of Spa | RetailDevelops and maintains a working knowledge of all spa services and product offerings – able to communicate and assist in bringing awareness to any marketing/promotional activities for The SpaEnsures that all soiled laundry and related items are addressed and always readyEnsures the retail area of The Spa is always clean and staged in accordance with guidelines for maximum buyer impactAssists in Monthly/Quarterly Inventory CountsAssists in receiving inventory into CMSResponsible for schedule efficiency and daily auditing of member schedule adjustments, as requiredManagement of SHC as it pertains to schedule changes and Service Provider adjustments as neededAssists and attends all spa events; active in spa promotionsActs as Spa MOD when Director is off-site or out of officeExhibits leadership skills in leading consistent improvement of spa operationsParticipates and fulfills all requirements set forth in the Continuing Education Curriculum (Woodside University) ProgramComplies with Club's employee handbook manual, departmental policies and procedures and with all applicable federal and state employment lawsCompletes all other duties as directed/assignedQualificationsAny combination of education and experience providing the required skill and knowledge is qualifying. Typical qualifications would be equivalent to:Education/Experience: - High School Diploma or GED is requiredAssociate's degree, emphasis, in Hospitality preferredMinimum of 2-5 years' experience in spa environment is preferredMinimum of 1 – 2 years' experience of supervisory roleMust be 21+Skills: - Attentive to all members/guests – always working to ensure satisfactionMotivated, able to remain calm under pressure and be assertive when necessaryComputer literate- proficient in MS OfficeExcellent communication skills, both interpersonal and writtenStrong writing skills, with the impact of influencing behaviorExcellent customer service skills and demonstrate creativity and diplomacyExcellent interpersonal skillsStrong organizational skillsAbility to effectively engage spa receptionist staff and maintain a positive environmentAbility to reason and solve problems without precedentAbility to work well with providers, reception and other Woodside staffKnowledge: - Spa health and city, state and federal regulations are a plusStrong English grammar and writingSpa services and operational knowledgeLicenses: - ???CPR/AED certification is required within 60 days of hire?Valid Driver's License - or transportation to and from work and on occasion miscellaneous work-related trips of short duration?Special Requirements: - Excellent working relations with peersRegular and predictable attendance is requiredAttendance at training courses, seminars and conferences related to spa treatments and management as scheduledAbility to move 20 pounds on a regular basisVisual acuity for computer workAbility to type on keyboard up to 70% of the timeAbility to communicate verbally, fluent EnglishWorking Conditions: - No specific hazards have been identifiedNote: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment. Equal Opportunity Employer.