Commercial Lines Account Manager

Job Description

Job Description

Harders & Bradford Insurance Agency is seeking an experienced Commercial Lines Account Manager to manage and service our growing book of commercial business. In this role, you will be the day-to-day service contact for commercial clients, handling everything from certificates and endorsements to renewals and coverage consultations. This is an opportunity to work with a diverse commercial book and play a key role in the retention and growth of the agency's commercial lines revenue.

Base salary: $55,000$65,000 based on experience ($26.50$31.25/hr.), plus bonus opportunities for new policy sales.

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Hands on Training

Disability Insurance

Life Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Paid Time Off (PTO)

Health Savings Account

Responsibilities

Manage an assigned book of commercial lines accounts as the primary service contact for day-to-day client needs

Process policy changes, certificates of insurance, endorsements, audits, and related service requests accurately and efficiently

Assist clients with the claims reporting process and provide guidance on the coverage and claim implications

Conduct pre-renewal account reviews to identify coverage gaps, new exposures, and cross-sell opportunities

Prepare renewal submissions and work with carriers to secure competitive quotes and coverage terms

Communicate proactively with clients about renewal activity, market conditions, and coverage recommendations

Maintain complete and accurate client files within the agency management system in accordance with agency documentation standards

Support producers with new business onboarding and account rounding efforts

Stay current on commercial lines products across Maryland, Virginia, and DC

Requirements

Active Property & Casualty insurance license prior to start date (required)

Minimum 3 years of commercial lines account management experience in an agency or brokerage environment (preferred)

Working knowledge of commercial coverages including BOP, General Liability, Commercial Auto, Workers' Compensation, Commercial Property, and Umbrella/Excess (preferred)

Experience preparing certificates of insurance and managing certificate holder requirements

Strong written and verbal communication skills, including the ability to explain complex coverage concepts clearly to business owners

High attention to detail and strong organizational habits; capable of managing multiple accounts and deadlines simultaneously

Experience with agency management systems (preferred)

CIC, CISR, or other industry designations a plus