Dermatology Front Office Lead

Job Description

Job Description

Our Dermatology Front Office Lead oversees daily front desk operations and supports an exceptional patient experience. This role serves as the primary mentor for front office staff, providing training and guidance to ensure consistent, high-quality service. The Lead also steps in for the manager as needed, maintaining smooth clinic operations in their absence.

What You'll Do:

- Train and mentor front-office team

- Delegate tasks to ensure clinical flow of front office allows for excellent patient care and experience

- Adjust quickly to changing priorities and supports shifting workloads

- Schedule patients for new/returning/follow -up appointments and provide all necessary information to prepare them for medical appointments and procedures. Insurance verification with carriers and patients

- Ensure patient check in and check out procedures are followed accurately

- Keeps the practice manager informed and communicates clearly with the team

Skills and Experience:

- Minimum of 3 years of experience working in a dermatology or medical front office is required

- Prior experience leading a team is preferred

- Medical Insurance Verification experience required

- Strong Communication and organizational skills required

Benefits

- Medical (as low as $68/month), Dental, and Vision Insurance

- Vacation, Sick, and Holiday paid time off

- 401k with Company Match

In support of our mission statement, "Healthier Practices, Healthier Patients", we have adopted a tobacco-free environment and we do NOT hire tobacco and nicotine users, including the use of vaping/e-cigarettes.