SERVICE ADVISOR

Service AdvisorLocation: 252 Capital Circle SW, Tallahassee, FLThis is not a remote positionMust be able to pass a background check and drug screenAs a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative service and parts, and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.This role will give you the opportunity to work for one of the world’s leading car brands, and to deal with customers from a wide range of backgrounds. In return, we offer:Commission-based income based on your performanceOngoing comprehensive training both online and in-person to help you growMarket-leading, top tier pay plan based upon certification level and experienceA leadership team takes care of its people so you can take care of customersPaid OEM certification and advanced training opportunitiesModern air-conditioned & heated service bays with upgraded equipment, lifts & factory toolingSupportive management & a well-structured service teamBenefits after 30 days of employmentMedical insurance offering 100% benefits & free tele-healthEmployer paid life insuranceDental & Vision insuranceVoluntary Short-term & Long-term Disability, Supplemental Life Insurance, Accident. Hospital Indemnity & Critical Illness Plans401k with employer matchEmployee Assistance PlanEmployee Discounts & Referral ProgramPaid time off and paid holidaysClosed on Sundays allowing you to enjoy real work-life balanceResponsibilitiesProcessing repair orders, quotes, and invoicesProviding customer support via phone and face-to-face at the dealershipQualifying customer problems and logging them for technicians to reviewEnsuring customer approval for all remedial work to be carried outPromoting our range of vehicle parts and accessoriesInternal coordination of service work to adhere to commitments made to customersEstimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicleQualificationsPrior experience as a service advisor or service writer requiredCandidates MUST possess above-average phone and communication skillsMust bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on products and servicesExcellent follow-up and follow-through skills to ensure client satisfactionMust have the ability to communicate technical information in non-technical terms to clientsAbility to evolve and adapt to changing business needsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.