Physician Hub Operations Lead

Job Summary The Physician Hub Operations Lead serves as the primary on‑site steward for a shared, state‑of‑the‑art community workspace for physicians. The workspace functions as a member‑only communal facility with daily‑use offices, kitchen, wellness rooms, and lounge. Based within BSD People Services, the Operations Lead ensures a welcoming, efficient, and well‑managed environment by providing front‑of‑house support, overseeing daily operations and resources, troubleshooting issues, and serving as a trusted point of contact. The Physician Hub Operations Lead participates in an on‑call rotation to support hub operations beyond standard business hours. Responsibilities Serve as the primary on‑site point of contact for physician members, providing professional, welcoming, and responsive experience. Orient members to hub amenities, shared offices, technology, and policies. Address member questions and service requests, resolving issues or escalating as needed. Manage daily operations to ensure the hub is safe, clean, functional, and well maintained. Oversee appropriate use of shared offices, common areas, storage, showers, and meeting spaces. Partner with facilities, environmental services, and security to address maintenance, access, and safety needs. Maintain inventory of supplies and enforce shared‑space guidelines with professionalism. Provide first‑level support for printers, workstations, badge access, and in‑hub technology. Submit and track service requests related to technology and infrastructure. Connect faculty to appropriate institutional resources as needed. Manage reservations for shared offices, meeting rooms, lockers, and other hub resources. Monitor space utilization and recommend improvements to access and efficiency. Oversee BSD‑wide online room and guest office scheduling. Act as a liaison between faculty and People Services, Facilities, IT, and other partners. Document recurring issues, faculty feedback, and operational trends; provide regular updates to leadership. Participate in a rotational on‑call schedule to support hub operations outside standard business hours. Respond to urgent space, access, safety, or technology issues in accordance with escalation protocols. Use best practices to develop and execute operational and overall strategic plans; implement relevant policies and procedures and ensure compliance. Work with minimal guidance in space, facilities, and equipment, including renovations, moves, maintenance and ongoing facilities operations. Qualifications Minimum: college degree in a related field. Minimum: 5–7 years of experience in a related job discipline. Preferred: Bachelor’s degree. Preferred: Experience in customer service, facilities operations, hospitality, or academic/clinical administrative support. Preferred: Strong interpersonal and problem‑solving skills with the ability to manage competing priorities. Preferred: Comfort working in a shared, high‑traffic environment with physicians. Competencies Service orientation and discretion. Operational judgment and accountability. Collaboration and cross‑functional communication. Adaptability and continuous improvement mindset. Working Conditions Office environment. Application Documents Resume (required) Cover Letter (required) Compensation and Benefits Weekly Hours: 40 Pay Range: $70,000.00 – $95,000.00 Pay Type: Salary Job Family: Administration & Management Role Impact: Individual Contributor FLSA Status: Exempt Benefits Eligible: Yes Benefits: Health, retirement, paid time off. Additional details in Benefits Guidebook. EEO Statement and Accommodations The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information see the University's Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call View phone number on click.appcast.io or submit a request via Applicant Inquiry Form. Background and Other Requirements Drug Test Required: No Health Screening Required: No Motor Vehicle Record Inquiry Required: No #J-18808-Ljbffr University of Chicago