Associate Engineer (Level 2) (Central Mountain Division)

Job Description

Job Description

This Associate Engineer (Level 2) will be responsible for remote and onsite IT technical services for our growing customer base primarily located around the central mountain area. PTG also provides a competitive compensation package including full paid employee medical benefits, internet cost compensation, dental, vision, matching 401k, vacation and holidays.  

Position responsibilities:  

Associate Engineer (Level 2) will:  

• Assist with installation, maintenance and troubleshooting of line of business equipment/software, including but not limited to: Workstations, laptops, printers, copiers, VOIP phone systems/phones, physical networks, anti-virus/EDR solutions, MS Office products, including cooperating with first-line vendor support on business applications such as Caselle, QuickBooks, Lacerte, Sage, Tyler, and many others.  
• Work with an industry-standard PSA/Ticket system with SLA objectives under a dispatching system.  
• Communicate clearly and professionally with clients, escalation points, and third-party vendors as necessary to come to a solution.   
• Connect remotely to assist clients and/or be required to travel to customer locations for troubleshooting/repair purposes if necessary.  
• Work within a fast-paced technical environment.  
• Update and manage technical documentation for clients and/or internal documentation.  

To be a good candidate, you MUST:  

• Be capable of delivering excellent customer service to end-users  
• Have excellent troubleshooting skills both hardware and software  
• Have reliable, direct and appropriate transportation for all Colorado weather conditions  
• Have solid working knowledge with Windows 10 and 11 troubleshooting, including desktop and laptop hardware  
• Have experience with Office 365, both cloud environment and business software suite (Excel, Word, Outlook, Teams, Sharepoint, Onedrive), E and G tenants including license structure  
• Have confident and capable understanding of IP Networking and routing, subnetting, VLANs, including switches, routers, gateways and firewalls as well as protocols like SMB, SMTP, DHCP, DNS, for troubleshooting purposes  
• Have a desire to grow and adapt technically as the needs of the client demand  
• Be self-starting and capable of self-management when not in direct contact with peers  
• Be capable of working in a Team environment, and to be mentored and mentor in-kind  
• Must be comfortable with MDM platforms  

Additional Preferred Skills:  

• Have good understanding of LDAP and Active Directory including group policy troubleshooting (RSOP), OU membership, security groups, print management.  
• Have some familiarity or experience working with remote access tools and/or RMM technologies (Teamviewer, Kaseya, Connectwise, etc)  
• Understanding PowerShell scripting including leveraging those scripts in a managed environment.  

Requirements:  

Education: High School Diploma or GED equivalent  

Preferred: A+, Network+, MTA-Productivity, or other relevant certifications  

Non-technical Requirements:  

• Must be able to pass a standard CBI background check  
• PTG is CJIS certified and the tech must pass the certification test post-employment.  
• Must be comfortable working around local law enforcement, first-responders and government entities. This may also require passing additional certification  
• Must have ability to work within a standard work week 8a-5p M-F, company holidays notwithstanding  
• Technician should be based in or around the Fairplay, Alma, Breckenridge, Dillon, Florissant, or Bailey areas, or be willing to relocate to the area.  

Job Type: Full-time  

Compensation Package:  

$55,000 - $60,000.00 per year   

50% Employee Insurance Premium compensation (6+k yearly depending on premiums),   

Dental  

Vision  

401k Matching  

Two weeks PTO with aggressive increases  

Fuel Card  

Internet  

Mobile Phone 

Phoenix has been serving the IT needs of small and medium businesses since 2012. We are rapidly growing!

Company Description

Phoenix has been serving the IT needs of small and medium businesses since 2012. We are rapidly growing!