Han-Dee Hugo's #74-Assistant Store Manager

Job Details Job Location: 74 EX - Clayton, NC 27520 Position Type: Full Time Salary Range: $15.00 Hourly Job Shift: Any Job Category: Retail Responsibilities Perform all duties and performance requirements of a Customer Service Representative as outlined in the CSR Job Description section of the Operations Policy and Procedures Manual. Use managerial and leadership skills to assist the Manager with recruiting and training new CSR candidates. Operate Point of Sale equipment, credit/debit card, lottery, lotto, ATM, fuel dispensers and other related equipment; handle paperwork transactions as necessary. Act as an ambassador for SBOC/Han‑Dee Hugo’s, championing the company’s values and mission statement. Address customer complaints professionally and promptly; maintain a positive customer experience tone in the store, both with and without the Store Manager present. Provide proper leadership for CSRs and be responsible for setting a "Positive Customer Experience" tone. Assist the Manager with completing store paperwork, scheduling, cash and inventory controls. Assist with merchandising, stocking the store, and personally handle any tasks assigned to CSRs, including working all shifts. Report maintenance issues to the Manager. Help maintain proper cash levels in the register, ATM and safe; assist with bank deposits when required. Train CSRs to provide great customer service. Ensure all CSR employees are in prescribed uniform with a visible name tag and are in compliance. Perform all safety procedures and maintain a safe work environment; recognize and respond to safety issues. Promote a culture of safety, including the use of fire extinguishers, emergency shut‑offs and activating emergency controls and alarms. Work with vendors and enforce vendor control policies. Ensure store cleanliness and readiness for inspection inside and outside the store, including restrooms. Ensure all employees participate in upselling/suggestive selling to optimize in‑store sales. Participate in all training meetings called by the Company. Enforce the policy that employees do not discuss pricing or pricing strategies with competitors or anyone outside the Company. Complete all Fuel Surveys by visiting competitor locations (no telephone fuel surveys); avoid conversations about fuel prices with competitors or their employees. Ensure no warrants are signed or criminal proceedings initiated by employees without approval from the Vice President, Director of Operations or Officers of the Corporation. Do not accept any subpoena or legal documents; refer such attempts to corporate offices. Be proficient and knowledgeable about ordering convenience store merchandise and fuel products. Prior to ending the shift, verify surveillance cameras are working and recording; if the red record light is not on, inform the Manager for re‑activation. Ensure the safety and security of all employees while on duty. Avoid working together with the Store Manager to maintain proper management during morning and evening shifts. Typical Physical Demands Work flexible hours with "On Call" status. Operate equipment such as Safe, ATM, POS, etc. Perform emergency procedures mentally and physically. Work long hours on all shifts, including days, nights, holidays and weekends. Work alone for prolonged periods without breaks. Stand and walk for the majority of each shift; use hands, reach, talk, hear. Climb, balance, stoop, kneel, crouch, move independently without interfering with others. Regularly lift up to 10 lbs, occasionally up to 25 lbs, occasionally up to 50 lbs. Have close, distance, color, peripheral, depth perception vision; adjust focus as needed. Use eye‑hand coordination and manual dexterity; distinguish letters and symbols. Typical Working Conditions Work in a convenience store/gas station, car wash and restaurant environment, often outdoors and exposed to wet/humid conditions, fumes, airborne particles, heat, cold. Potential exposure to toxic or caustic chemicals and heat; moderate noise level. Assistant Manager may work part‑time outside the company provided the position is not with a competitor or in the convenience store industry; the company’s scheduling and on‑call requirements prevail. Performance Requirements Performance to be evaluated based on adherence to safety procedures, customer service quality, teamwork, compliance with company policies, and successful completion of managerial duties. Knowledge, Skills and Abilities Good moral character, integrity, friendly and pleasing personality. Proficient working with CSRs and Manager to maintain high customer service standards. Operate store independently and perform Manager and CSR duties when needed. Energetic with leadership by example; prioritize job duties; establish effective working relationships with all employees. Maintain confidentiality of sensitive information. Resolve personnel issues within the store; address customer complaints professionally and timely. Report any harassment incidents to the District Manager, Director of Operations, or Vice President immediately. Comply with all State, Federal and Municipal laws, rules, ordinances and regulations (Alcohol Beverage, Tobacco, Lottery/Lotto). Qualifications High School Diploma, GED or equivalent. Record of success as a Customer Service Representative at SBOC/Han‑Dee Hugo’s. Ability to read and interpret documents and department manuals. Effective and positive presentation skills in one‑on‑one and small group situations. Reading, writing, and comprehension of simple instructions, short correspondence and memos. Proficiency in basic arithmetic and percentages. Knowledge of cash and inventory control procedures and basic accounting functions. Common sense, ability to carry out instructions furnished in written, oral or diagram form. Some computer skills. #J-18808-Ljbffr Sampson Bladen Group Master