Cinema General Manager: Lead Guest Experience

Full-time Permanent Mid-level Senior Posted 08 May 2025 Description Company Introduction Established in 2001, Reel Cinemas is proud to be one of the UK’s leading independent cinema chains, with 16 cinemas and 82 screens bringing the magic of the movies to communities across the country. In an ever-evolving industry, we embrace change with ambition, innovation, and a deep passion for film. We believe in making cinema-going accessible and enjoyable for everyone. Our cinemas are rooted in their local communities, offering affordable family entertainment without compromising on quality. From crystal-clear projection and immersive sound to comfortable auditoriums, we’re committed to delivering an exceptional experience every time. What truly sets us apart is our personal touch. We pride ourselves on being approachable, welcoming, and dedicated to outstanding customer service. Whether it’s a blockbuster night out, a family-friendly afternoon, or an intimate indie screening, we go the extra mile to make every visit special. Role Purpose Are you a dynamic leader with a passion for film, customer service, and driving business success? As a General Manager at Reel Cinemas, you’ll take the helm of one of our venues, leading a dedicated team to deliver exceptional guest experiences while ensuring smooth and profitable operations. Key Responsibilities Lead the Business Take full ownership of your cinema’s performance, driving admissions, revenue, and operational standards. Develop and manage budgets, control costs, and report on financial performance. Identify and act on opportunities to grow the business and enhance the customer offer. Deliver Exceptional Experiences Champion a welcoming, customer-first culture that creates memorable visits. Resolve customer issues with professionalism and care. Oversee programming and film scheduling to balance audience appeal and commercial return. Ensure Operational Excellence Maintain high standards across health & safety, food hygiene, security, and compliance. Respond effectively to incidents and ensure all staff are trained on emergency procedures. Work closely with support center and fellow managers to share best practice. Lead and Develop the Team Recruit, train, and motivate a high-performing team. Deliver regular 1-2-1s, appraisals, and ongoing coaching. Build a positive, inclusive culture with fair rotas and clear expectations. What We’re Looking For: Proven leadership experience—at least three years in cinema, hospitality, or entertainment venue management. Exceptional customer service skills and a commitment to delivering outstanding hospitality. Strong commercial and financial acumen, with experience managing budgets and analysing performance data. Excellent communication and presentation skills. Passion for cinema and the wider entertainment industry. Flexible and adaptable, with a willingness to travel regionally as the role develops. Comfortable operating in a fast-paced, customer-facing environment. Confident with IT systems and tools (MS Office, AV equipment, POS systems). A full, clean driving licence is useful but not essential. Additional certifications (First Aid, Food Hygiene, H&S, Personal Licence) are advantageous. 28 Days of Annual Leave – Time to recharge and refresh. Free Movies & Discounts – Complimentary tickets for you and a guest, plus discounts on snacks and drinks. Career Growth & Development – This role provides immediate operational leadership at Widnes with a clear pathway to regional responsibilities in the North/North West. Supportive Workplace Culture – Be part of a passionate, collaborative team that loves what they do. Why Join Us? At Reel Cinemas, we’re more than just a place to watch films—we’re a community-driven, customer-focused company that’s passionate about creating unforgettable cinema experiences. As a General Manager, you’ll lead a talented team, drive business success, and make a real impact in a dynamic and rewarding industry. If you’re a motivated, customer-first leader ready for your next challenge, this is your opportunity to shine. Let’s bring the magic of the movies to life—together. Company Overview We are a growing cinema circuit anchored in our local communities with a company mission to deliver affordable family entertainment and outstanding customer service without compromising quality. #J-18808-Ljbffr RGIT Australia