Sales Support Specialist

Sales Support SpecialistSupermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one of our Sales teams in managing customers and their orders. The Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry.Essential Duties and Responsibilities:Sales account maintenanceProvide technical and administrative product informationPerforms daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documentsMonitor inventory, follow up ETA with purchasersAct as a liaison between sales, purchasing, production, procurement, and logistics departmentsProvide assistance for intra-company project coordination between sales and non-sales departmentsEnter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returnsDevelop superior customer service relationships with prospectsProduce daily reports for clientsBe back-up for the supervisor and team membersAdditional duties per supervisors requestQualifications:AA degree required, Bachelors degree is preferredAt least 5 years of direct, related sales support experienceExperience in data entry, scheduling production and tracking ordersPossesses strong professional communication skills including: phone, written/E-mail and presentationExperience in customer service and dealing with clients directly, must have problem solving skillsConsistent track record of meeting or exceeding assigned jobsMust possess strong computer skills with word and excelOrganizational skills a mustSalary Range $75,000 - $85,000. The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.