Automotive Service Advisor

Service Advisor We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add an experienced, qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors can make up to $150,000/year. In addition to competitive pay, we offer our associates the following benefits: Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account 401(k) with company match Professional work environment, with job training and advancement opportunities Paid Time Off Tenure Bonuses Employee discount programs Referral programs Responsibilities: Greets all customers promptly; provides timely professional service. Departs from traditional ways of doing things to ensure customer satisfaction and loyalty. Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate. Estimates cost and completion time/settles customer accounts. Communicates with customer about status of work. Coordinates activities to ensure repair work is fixed right the first time and completed on time. Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility. Delivers the right car in perfect condition every time. Identifies repeat customers/first time customer and treats them accordingly. Contacts customers to remind them of service appointments and/or when scheduled maintenance is due. Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry. Documents repair order changes. Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy. Promptly addresses and resolves customer viewpoint and service follow-up issues. Qualifications for a Service Advisor/Writer: 18 years or older Valid Driver's License Willingness and Desire to work with technology (tablet, computer, cell phone) Excellent communication skills Excellent customer service skills Work on your feet (lot of walking back and forth) Ability to set and achieve targeted goals Bi-Lingual is a plus *see hiring manager for details EOE/DFWP Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.