Senior Manager, Credit Risk

divh2Senior Manager, Credit Risk/h2pZippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. Thats why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience./ppHeadquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions./ppThe Role/ppThe Senior Manager, Credit Risk is responsible for executing and maintaining the companys credit policy, underwriting governance, and guideline framework across originations. This role serves as the central point of contact for credit-related questions, ensuring consistent application of underwriting standards and alignment with investor requirements./ppThis position emphasizes practical decision making, policy clarity, and operational consistency. The role is responsible for translating complex or ambiguous guidelines into clear internal standards, maintaining underwriting authority structures, and supporting scalable credit decisioning across the organization./ppWhile this role does not own overall credit strategy or portfolio level risk decisions, it plays a critical role in enabling those outcomes by ensuring that policy, guidelines, and decision frameworks are accurate, usable, and consistently applied./ppIn this capacity, the role functions as the operational backbone of credit risk governance while also providing informed, experience-based input to support effective risk oversight./ppCore Responsibilities/ppCredit Policy and Guideline Management/pulliOwn drafting, updating, and maintenance of underwriting guidelines and credit policy/liliTranslate investor guidelines and overlays into clear, actionable internal standards/liliEnsure alignment between internal policy, investor requirements, and operational practices/liliMaintain documentation of policy interpretations and decisions for consistency and auditability/li/ulpUnderwriting Governance and Authority Framework/pulliMaintain and enhance underwriting authority structures, including approval tiers and escalation paths/liliSupport testing and validation of underwriting authority frameworks/liliEnsure consistent application of authority levels across underwriting teams/liliIdentify gaps or inconsistencies in decisioning and recommend corrective actions/li/ulpCredit Decision Support (Primary Point of Contact)/pulliServe as the first point of contact for guideline questions and credit policy clarifications/liliProvide clear and consistent interpretations of underwriting standards/liliEvaluate edge cases and provide structured, well-reasoned decisions/liliEscalate only material or novel scenarios as appropriate/li/ulpTools and Decision Infrastructure/pulliDevelop and maintain:/liulliGuideline grids/liliInvestor overlay matrices/liliDecision trees and reference materials/li/ulliImprove usability and accessibility of credit guidance across underwriting and operations/liliReduce reliance on ad hoc decision making through structured tools and documentation/li/ulpCredit Performance Feedback Loop/pulliReview defaulted loans and perform root cause analysis/liliIdentify trends and potential gaps in underwriting, policy, or guideline clarity/liliProvide recommendations for policy or process improvements based on findings/liliSupport continuous improvement of credit standards through data driven insights/li/ulpRisk Documentation and Control Support/pulliMaintain credit risk policies and procedures in alignment with approved practices/liliEnsure documentation supports audit readiness and control requirements/liliSupport internal and external audits by providing evidence of policy application and governance practices/liliTrack and document changes to guidelines and policy over time/li/ulpDecision Authority/pulliFinal authority on routine guideline interpretations and credit policy clarifications/liliApproval authority for standard policy and procedure updates within defined parameters/liliFirst pass review and assessment of defaulted loans for purposes of policy feedback and improvement/liliEscalation of material, high risk, or novel scenarios to VP of Risk/li/ulpOperating Model/pulliOperates as a senior individual contributor with functional ownership of credit policy and governance/liliNo direct people management responsibilities/liliExpected to influence underwriting, operations, and cross functional stakeholders/liliActs as the primary gatekeeper for credit policy interpretation and application/li/ulpQualifications/pulli8 to 12+ years of experience in credit risk, underwriting, or credit policy within a lending or financial services environment/liliExperience working with multiple investor guidelines and overlays/liliDemonstrated ability to write, interpret, and operationalize credit policy/liliStrong credit judgment with ability to make decisions under ambiguity/liliAbility to translate complex or unclear guidelines into clear, actionable rules/liliConsistent and disciplined decision making across varying scenarios/liliStrong written communication skills with ability to document policy and rationale clearly/liliPractical, execution focused mindset with attention to operational detail/liliExperience building or improving underwriting governance frameworks/liliManufactured housing, specialty finance, or partner-based lending experience strongly preferred/li/ulpImportant Applicant Information/pulliWhile many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process./liliAs a participating employer, we will use E-Verify to confirm employment eligibility./liliPlease note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin. Applicants that do not reside in the bolded states will be rejected./li/ulpTotal Rewards/ppAt Zippy, were passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work./ppOur benefits and perks are always evolving, but heres what we offer right now:/pullistrongCompetitive Compensation/strong : We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience./lilistrongEquity for All/strong : As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy./lilistrongRemote Work/strong : Enjoy the flexibility of working from home in a dynamic, remote-first environment./lilistrongComprehensive Health Coverage/strong : We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family./lilistrongFlexible Spending Accounts/strong : Take advantage of medical dependent care FSAs to help manage your expenses./lilistrongTraining Licensing Support/strong : We invest in your professional growth with resources for training and licensing./lilistrongPaid Time Off/strong : We offer generous PTOand we encourage you to use it!/lilistrongWellbeing Programs/strong : Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs./lilistrongParental Leave/strong : We provide paid parental leave to support you and your growing family./lilistrongNo Meeting Wednesdays/strong : Enjoy a mid-week break from meetings to focus and recharge./lilistrongVibrant Slack Community/strong : Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more./lilistrongCareer Growth/strong : We believe in promoting from within, offering you opportunities to grow/li/ul/div