Sales Support Representative

Clinical Support ClerkAt South Jersey Behavioral Health Resources, Inc., we believe compassionate, responsive administrative support is essential to delivering high-quality behavioral health services.We are seeking a courteous, organized, and detail-oriented Clinical Support Clerk to support our Outpatient Services team. In this role, you will help create a welcoming experience for consumers and visitors while managing front desk operations, medical records, electronic health information, and other administrative responsibilities.If you are committed to excellent customer service, confidentiality, accuracy, and helping others, this is an opportunity to build a meaningful career while supporting individuals in your community.Competitive Pay & BenefitsCompetitive compensationDailyPay, providing access to earned wages before paydayMedical, dental, and vision insurance401(k) retirement planPaid time offEmployee Assistance ProgramWellness programsEmployee referral bonusesCompany-paid trainingCareer Growth & DevelopmentPaid training programsProfessional development opportunitiesOpportunities to develop behavioral health administrative experienceExperience working with electronic health recordsCareer advancement opportunitiesOpportunities across multiple service linesMeaningful Work That MattersSupport the delivery of essential behavioral health servicesCreate a welcoming and professional experience for consumersHelp clinical teams provide timely and coordinated careProtect confidential consumer and medical informationStrengthen services within the South Jersey communityJoin a mission-driven behavioral health organizationWhat You'll DoAs a Clinical Support Clerk, you will support front desk, medical records, and clinical operations.Front Desk SupportGreet and assist consumers and visitors with a pleasant, professional, and courteous demeanor.Answer incoming calls, schedule appointments, forward calls to the appropriate person or department, and accurately document messages.Check consumers in for scheduled services.Gather and verify demographic, insurance, and other required consumer information.Enter clinical and administrative information into the Electronic Health Record and other required systems.Assist consumers with completing intake paperwork.Compile new charts and retrieve existing charts as needed.Monitor daily provider schedules to help ensure consumers are seen in a timely manner.Collect fees and copayments in accordance with established procedures.Reconcile consumer accounts and complete follow-up activities related to outstanding balances.Complete charge-slip reconciliation.Maintain the confidentiality of consumer, medical, and financial information.Perform clerical functions that support front desk and billing operations.Provide administrative support or coverage at other assigned locations when needed.Medical Records SupportProtect the security and confidentiality of medical records.Review and respond to authorized requests for consumer information in a timely manner and in compliance with HIPAA requirements.Communicate professionally with consumers and authorized third parties while protecting confidential information.Work with direct care staff to help ensure medical records are complete, current, and accurate.Enter and retrieve clinical information within the Electronic Health Record.File medical records and other documentation using the Medical Records Department's established storage system.Keep records current by filing information as it becomes available.Maintain the structural integrity and organization of each medical record.Break down larger files when necessary.Retrieve, organize, and refile paper or electronic charts as required.Clinical and Administrative SupportAssist the Medical Department by retrieving, logging, and triaging telephone messages.Assist Medical Department staff with correspondence.Provide data-entry and Electronic Health Record documentation support.Take vital signs and accurately record the information in consumers' charts.Participate in agency quality-improvement activities.Help improve departmental, program, and overall organizational performance.Complete all mandatory training required for the position.Complete additional training as assigned.Perform other duties assigned by management.Who We're Looking ForYou may be a great fit if you are:Courteous and service-focused Dependable and professional Organized and attentive to detail Comfortable interacting with consumers and visitors Able to handle confidential information responsibly Skilled at managing multiple administrative priorities Comfortable using computers and electronic information systems Able to communicate effectively with consumers, clinical staff, and outside providers Committed to supporting high-quality behavioral health servicesQualificationsRequiredHigh school diploma, GED, or equivalentAt least one year of experience performing clerical duties, administrative tasks, and work involving electronic health documentsAbility to read, write, speak, understand, and communicate in English sufficiently to perform the responsibilities of the positionAbility to use electronic, computer-based, and manual recording and information systemsAbility to maintain the confidentiality and security of consumer, medical, and financial informationAbility to successfully complete all mandatory training required for the positionAbility to complete additional training as assignedPreferredPrevious experience working in a behavioral health settingBilingual English and Spanish communication skillsExperience using an Electronic Health RecordExperience supporting front desk, medical records, billing, or clinical operationsFamiliarity with HIPAA confidentiality requirementsJob CompetenciesStrong customer service and interpersonal skillsProfessional telephone and front desk communicationAccurate data-entry and recordkeeping skillsAbility to appropriately manage confidential informationStrong organizational and time-management skillsAttention to detail and accuracyAbility to manage multiple tasks and changing prioritiesAbility to work collaboratively with clinical, medical, administrative, and direct care staffAbility to communicate professionally with consumers and authorized third partiesAbility to follow established policies, procedures, and regulatory requirementsAbility to use electronic health records and other office information systemsDependability and professional judgmentScheduleFull-TimeMonday through Friday8:30 a.m. to 4:30 p.m.Compensation$20.85 per hourNon-ExemptPhysical RequirementsAbility to perform general office and administrative responsibilitiesAbility to operate computers, telephones, electronic records systems, and other standard office equipmentAbility to retrieve, organize, and file medical records and chartsAbility to take and document consumer vital signsAbility to perform the essential functions of the position with or without reasonable accommodationApply TodaySome jobs pay the bills. Some jobs build careers. This job helps people access the care and support they need.If you are looking for meaningful work where your professionalism, organization, customer service, and attention to detail can make a difference, we encourage you to apply today.