Intake Coordinator

Job Description

Job Description

About Us:

Our employees and our patients are the foundation of our success, and their dedication is what truly makes Amazing Care… AMAZING!

Founded in 2004, Amazing Care Home Health Services was built on a simple but powerful belief: when employees are supported, empowered, and valued, exceptional patient care follows. For over two decades, we’ve remained committed to creating an environment where compassion, accountability, and quality are not just values—but daily standards.

We provide high-quality, in-home care to individuals and families, partnering closely with clinicians, caregivers, and operational teams to ensure patients receive timely, personalized support. At Amazing Care, we lead with integrity, collaboration, and a strong sense of ownership in everything we do.

We are proud to work alongside professionals who live our  ARTIE values—Accountability, Recognition, Teamwork, Integrity, and Excellence every day. 

Role Overview:

We are seeking a highly organized and driven Intake Coordinator to support our growing Intake team at Amazing Care. In this role, you will manage a high volume of incoming referrals, accurately collect and verify client information, and coordinate closely with internal teams to support timely onboarding and service delivery. This position plays a key role in maintaining intake accuracy, referral flow, and operational efficiency in a fast-paced, metrics-driven environment. Success in this role requires strong attention to detail, the ability to manage competing priorities, and consistent follow-through, with plenty of opportunities for growth in both skill set and career trajectory.

Key Responsibilities:

• Manage a high volume of incoming referrals , ensuring timely and accurate creation of client profiles within the EMR system.
• Meet defined intake performance expectations related to volume, turnaround time, accuracy, and follow-through .
• Prioritize and triage referrals based on urgency, staffing availability, and service requirements to support timely client onboarding.
• Collaborate cross-functionally with clinical managers and field staff in partnership with direct manager to align referrals with appropriate staffing and service capacity.
• Accurately collect, verify, and document client information (demographics, contact details, physician, insurance) to ensure complete and compliant intake records.
• Verify client eligibility and benefits according to payer guidelines and internal intake processes, escalating discrepancies as needed.
• Maintain consistent, professional communication with referral sources and internal stakeholders to support efficient referral flow and issue resolution.

Requirements

• 2+ years of experience in a metrics-driven, high-volume role (e.g., intake, admissions, recruiting, customer operations, patient access, call center, or similar), with clear accountability for performance outcomes.
• Preferred: Experience using Payer portals, Medicaid portals, Referral portals (Epic, Repisodic, Wellsky), Microsoft Office (Teams, Outlook, Excel).
• Demonstrated ability to manage fast-paced workflows involving high call volume, documentation, follow-up, and competing priorities while maintaining accuracy.
• Proven experience being measured against defined KPIs (e.g., volume, turnaround time, conversion rates, accuracy, quality) and consistently meeting expectations.
• Strong verbal and written communication skills, with the ability to clearly document and relay time-sensitive information.
• Experience using systems and tools (e.g., EMR, ATS, CRM, or similar platforms) and Microsoft Office to accurately track, document, and manage records.
• Consistent attention to detail and organizational skills, demonstrated through low error rates and adherence to established processes .
• Ability to work independently with minimal supervision while collaborating effectively within a team-based environment.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance options to support your overall health and well-being.
• Financial Protection: Life, disability, pet, and legal insurance options for added peace of mind.
• Paid Time Off: Generous paid time off to support work-life balance, rest, and personal needs.
• Weekly Pay: Enjoy the convenience and consistency of weekly pay .
• Supportive Work Environment: Benefits are part of a broader commitment to employee well-being within a stable and growing organization.

Why Join Us :

• Make a real impact: Be part of a mission-driven organization where your work directly supports individuals and families receiving critical in-home care. Your role plays a key part in ensuring clients are connected to services quickly and accurately.
• Collaborative, people-first culture: Join a supportive, team-oriented environment that values accountability, communication, and shared success. You’ll work closely with clinical and operational leaders who are invested in doing things the right way.
• Growth and development: Amazing Care is committed to developing talent from within. You’ll have opportunities to expand your skills, take on increased responsibility, and grow your career as the organization continues to scale.
• Competitive compensation and benefits: We offer a competitive salary, comprehensive benefits, and a stable work environment within a growing healthcare organization.

Schedule:

• M-F 8:30am-5:00pm

Role Type:

• Full-Time
• On-Site, must have reliable transportation to our Aurora office

Compensation:

• $22.00-$26.00 per hour, commensurate with experience.

If you're passionate about making a difference and you meet the qualifications outlined above, we'd love to hear from you!