Cloud Contact Center Engineer - Webex ( 6 Month Contract)
$50 - $60 per hourCompassX Group
About Us: CompassX is a boutique business and technology consulting firm. We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects. With over 15 years of proven results, we've expanded across industries including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants. We are honored to be recognized as a three-time winner of Consulting Magazine's Best Boutique Firms to Work For, and previously recognized as a "Best Place to Work" in Southern California and one of INC.'s 5000 fastest-growing private companies in the U.S. About the Role:
We're seeking a Cloud Contact Center Engineer (Webex) with deep expertise in enterprise voice, PSTN connectivity, and modern contact center operations to support one of our international Quick Service Restaurant client. In this role, you will be the driving force behind supporting and enhancing their customer-facing voice services. You will directly manage complex call routing, oversee the end-to-end number lifecycle, and optimize Webex Contact Center configurations.
What You'll Do:
$50 - $60 an hour We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We're seeking a Cloud Contact Center Engineer (Webex) with deep expertise in enterprise voice, PSTN connectivity, and modern contact center operations to support one of our international Quick Service Restaurant client. In this role, you will be the driving force behind supporting and enhancing their customer-facing voice services. You will directly manage complex call routing, oversee the end-to-end number lifecycle, and optimize Webex Contact Center configurations.
What You'll Do:
- Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities. >
- Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and direct carrier coordination. >
- Maintain and audit the enterprise phone number inventory and Direct Inward Dialing ( DID ) assignment processes. >
- Core administration and operational support for the Webex Contact Center (WxCC) platform. >
- Build, maintain, and optimize intricate call flows and Interactive Voice Response ( IVR ) logic utilizing Flow Designer . >
- Design, deploy, and manage Webex Contact Center pillars:
- Entry Points >
- Queues >
- Routing Strategies >
- Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation. >
- Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies. >
- Proven experience navigating PSTN , SIP , and advanced voice routing concepts. >
- Hands-on experience managing the entire number porting lifecycle ( LOA workflows , carrier validation). >
- Direct, demonstrable administration experience within a Webex Contact Center environment. >
- Practical working knowledge of IVR design , queue mechanics, and entry-point routing strategies. >
- Strong, methodical troubleshooting skills spanning both traditional voice infrastructure and cloud contact center ecosystems. >
- Direct experience utilizing Webex Contact Center Flow Designer . >
- Familiarity with deploying skill-based routing matrices and optimizing queue performance. >
- Previous exposure to enterprise voice platform migrations or legacy-to-cloud modernization efforts. >
$50 - $60 an hour We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Cloud Contact Center Engineer - Webex ( 6 Month Contract) in United States vacancy
$50 - $60 per hour
...Cloud Contact Center Engineer (Webex) CompassX is a boutique business and technology consulting firm. We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects. With...Contract workCloud$50 - $60 per hour
...QA Test Engineer CompassX is a boutique business and technology consulting firm. We help... ...industry client practice for a high-impact, 6-month consulting engagement. In this role, you... ..., or Server-Sent Events). ~ DevOps & Cloud Environment Awareness: Working knowledge...Contract workCloudRemote work- ...seeking an experienced Technical Recruiter for a 6-month contract role. This position involves full-cycle recruiting for Software Engineers and AI/ML Engineers, requiring hands-on... ...like Databricks, AWS, Java, and cloud platforms. The ideal candidate should have...Contract workCloudLocal area
- ...Description Job Description DBA - 6 Month C2H DBA - 6 Month Contract to Hire Position Overview We... ...downstream consumption. Support cloud deployments and data services (AWS,... ...accommodation while seeking employment can contact a member of our Human Resources team...Contract workCloudOngoing contractLocal area
- ...models. Candidates should have 3-5 years of experience with data modeling, cloud data warehousing technologies like BigQuery or Amazon Redshift, and proficiency in Tableau. This is a 6-month contract with a hybrid schedule based in Atlanta, GA or St. Louis, MO, and...Contract workCloudFull timeFor contractors
- ...Senior Python Developer for a 100% remote, 6 month+, 1099 contract. No 3rd party C2Cs please. Location... ...(English) Summary: Our software engineers work in teams across our technology... ...class global product suite in the cloud FinOps space Technical leadership:...Contract workCloudRemote work
- ...Columbus or surrounding area. 6 month contract to hire. Job Summary The NICE Call Center Engineer is responsible for the design,... ...support, and optimization of NICE contact center solutions. This role... ...Windows OS, basic networking, and cloud-based systems Soft Skills Strong...Contract workCloudPermanent employmentLive inWork at office
- Full Stack Software Engineer, Golang, 6 Month FTC, Manchester, COR7558 Are you a Full Stack Software Engineer... .../ Golang experience looking for your next contract role? Join an innovative, data-driven team building modern cloud-based solutions in a fully remote environment...Contract workCloudPermanent employmentFixed term contractRemote work
- A leading cloud technology company is seeking a Field Event Manager for a 6-month contract to oversee major developer-focused events across EMEA. This role includes full ownership of event delivery, logistics, and creating engaging experiences. Strong experience in managing...Contract workCloud
- A technology consulting firm is seeking an Oracle cloud Fusion FI specialist to work in Washington, DC for a contract role lasting 6+ months. The candidate must have over 9 years of experience, with mandatory knowledge of Oracle cloud Fusion and implementation experience...Contract workCloud
- ...a UX Product Designer to join our B2B eCommerce client for a 6-month contract, 40 hours per week, fully remote. The ideal candidate will lead... ...in design software such as Figma and Adobe Creative Cloud, and familiarity with Android development. Excellent collaboration...Contract workCloudRemote job
- Insight Global is seeking a Senior NodeJS Engineer for a remote opportunity, offering a 6-month contract with possible extensions. The ideal candidate will have over... ..., with a strong background in NodeJS and cloud technologies, specifically AWS. You will be responsible...Contract workCloudRemote job
- ...IT services provider in Virginia urgently seeks a Cisco Voice Engineer with expertise in Cisco Unified Communications and Call Manager... ...upgrades. This role is project-driven and is expected to last 6 months, with a bill rate of $40/hr on C2C. Applicants should apply promptly...Contract workImmediate start
$85k - $100k
Piper Companies is looking for a Downstream CQV Engineer for a 6-month onsite contract in Holly Springs, NC. The role focuses on supporting large-scale manufacturing operations, with responsibilities including executing commissioning and qualification activities for downstream...Contract work- ...Title : DevOps Implementation Engineer Job Location :... ...Hybrid). Duration : 6+ Months Contract Mandatory skills... ...leading & working on CICD , Cloud platform, docker & k8s technologies... ...intended recipient, please contact the sender by reply email and...Contract workCloud
- A technology services company is seeking a Sr. Middleware Administrator for a 6-month contract in Sacramento, CA. The candidate will be responsible for troubleshooting middleware issues, managing installations, and automating administration tasks. A minimum of 5 years...Contract work
$110k
...highly skilled Data Platform Engineer (DBA) to join our data engineering... ..., and supporting a cloud-based data platform, with a focus... ...accessibility. Location: Hybrid/Tampa Contract Type: 1099 Contractor -... ...on experience Assignment: A 6‑month assignment with possibility...Contract workCloudPermanent employmentFor contractors- Oracle EPM Consultant (Contract - 6 Months) Location: Remote or Local Hybrid (Flexible) Schedule: Full-time, 40 hrs/week Engagement Type: Contract... ...Functional Support (Preferred) ARC (Account Reconciliation Cloud): assist with reconciliation workflows and rules FCC (...Contract workCloudFull timeLocal areaRemote workFlexible hours
- A growing IT services provider in Schaumburg is seeking skilled Dynatrace Administrators for a 6-month contract. Successful candidates should have hands-on Dynatrace configuration experience and strong troubleshooting abilities. Key responsibilities include building application...Contract work
- ...Salesforce Developer, 6-12 Month Contract to Hire Position, Boston, MA... ...career path, working towards Engineer and/or Architect path. - High... ...Salesforce Certified Sales Cloud Consultant - Salesforce Certified... ...in other cities too. Please contact our IT recruiting agencies...Contract workCloud
- MillenniumSoft Inc is seeking a Tech 1 in Mechanical Engineering in Franklin Lakes, NJ. This 6-month contract role requires an Associate's or BS degree in Mechanical Engineering and on-site work 5 days a week. Responsibilities include planning and conducting engineering...Contract work
- A tech staffing firm is seeking an experienced professional for a 6-month contract in Houston, Texas. The candidate should have at least 5 years of experience in a high-performance computing environment, with strong skills in Linux administration, network technologies,...Contract work
$61.11 per hour
Aleron is seeking an experienced Mechanical Engineer III in Tualatin, Oregon. In this 6-month contract position, you will lead efforts in designing and analyzing mechanical systems for advanced projects. The role involves feasibility testing, prototype support, and collaboration...Contract workHourly pay$60 - $80 per hour
...Corporation in Kentucky is looking for an experienced Electrical Engineer to support the United States Antarctic Program. This... ..., and collaborating with project managers. The contract lasts approximately 4-6 months, with a pay rate of $60-$80/hour depending on experience...Contract workRemote job$120 - $130 per hour
...Manager Consultant - ONSITE - New York City - 6 months Job Summary: Next Generation... ...) division. This will be a 6 month+ contract, that will be an ONSITE role, in New York... ...closely with Enterprise Architecture, Cloud, Data & AI, Platform, Network, and Application...Contract workCloudWork at office- ...offers an hourly rate based on experience and may extend up to 8 months. Excellent communication and collaboration abilities with client... .... Preferred qualifications include experience in a higher education environment. #J-18808-Ljbffr Cloud Hybrid Technologies, LLCContract workCloudHourly pay
- ...workplace for you! We are looking for an Associate AI Engineer to join our AI Center of Excellence on a 6-month contract. In this role, you will work alongside AI... ...tools. ~ Knowledge of Azure AI Services or other cloud-based AI platforms is a plus. ~ Understanding...Contract workCloud
- ...Candidates should possess 5+ years of experience in mainframe utilities development and related technologies. Excellent communication skills are essential. This role offers an opportunity for conversion after a 6-month contract. #J-18808-Ljbffr Computer Task Group, IncContract work
- ...stakeholders to deliver scalable data pipelines and analytics. Candidates should have 6+ years in data engineering and hands-on experience with Palantir Foundry, SQL, and Python. Further skills in cloud platforms and data governance are essential, and U.S. citizens and...Contract workCloudRemote job
- A technology services company in Mooresville, NC, is seeking a Systems Engineer for a 6-month position. The ideal candidate will have 6-9 years of experience, responsible for installing, configuring, and upgrading software and hardware systems. You will also provide technical...Contract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Cloud Contact Center Engineer - Webex ( 6 Month Contract). Be the first to apply!
Related searches
- java cloud engineer United States
- senior cloud solutions architect United States
- senior cloud security engineer United States
- cloud network engineer United States
- big data cloud engineer United States
- cloud architect United States
- linux cloud engineer United States
- cloud engineering manager United States
- lead cloud architect United States
- senior cloud data engineer United States


