Patient Appointment Services Specialist - Hematology/Oncology

Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This includes gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all guarantor and insurance details needed to assess patient eligibility. The Specialist interacts with patients, referring physicians, Mayo providers, allied health staff and family members, interpreting and applying Mayo policies regarding scheduling criteria and medical need. The role requires navigating multiple systems simultaneously, being available to patients and professionals 80 percent of the day, and managing telephone, online and fax requests. Accuracy and thoroughness in all patient-related activities, including electronic communication, are critical. This role requires flexibility, may include cross‑coverage and travel depending on location, and may be eligible for or required to telework based on location, work unit and business need. Hours may vary and additional time or overtime may be required to meet workload requirements. Qualifications High‑school diploma/GED and minimum two years of customer service experience in a multi-tasking environment such as a call center, administrative or physician’s office, appointment scheduler or retail/service industry; OR an associate’s degree. Individuals without relevant medical education or experience will be required to complete a Medical Terminology course within six months of employment. Qualified candidates must be customer-focused, service-oriented, possess strong verbal and written communication skills, and have the ability to troubleshoot, problem solve and balance conflicting demands. The role requires independent decision making, sound judgment, strong attention to detail, and the ability to work effectively in a fast-paced team environment. Candidates must remain calm under stress, display empathy, maintain positive communication, and have strong keyboarding and computer skills, as well as a basic understanding of insurance terminology. Compensation & Employment Terms Hourly rate: $22.12 – $31.21. Exemption status: Nonexempt. Schedule: Full time, Monday to Friday, 8:00 AM – 5:00 PM (80 hours per week). No weekends. No international assignment. Benefits eligible: Yes. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify. #J-18808-Ljbffr Mayo Foundation for Medical Education and Research