Customer Service Representative (02804) - N Water St

Company Description Job Description We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service. * Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly * Process customer orders, ensuring accuracy and timeliness * Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions * Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers * Collaborate with team members to ensure smooth operations and consistent customer service * Enter and update customer information in our database systems * Assist in maintaining a clean and organized work environment * Participate in team meetings and training sessions to enhance skills and knowledge * Identify and escalate complex issues to appropriate departments or management when necessary * Meet or exceed established performance metrics and quality standards Qualifications * High school diploma or equivalent * Previous customer service experience preferred * Excellent verbal and written communication skills * Strong problem-solving abilities and attention to detail * Proficiency in data entry and basic computer operations * Ability to multitask effectively in a fast-paced environment * Basic math skills for processing transactions and handling monetary exchanges * Strong interpersonal skills and ability to work collaboratively in a team * Customer-focused mindset with a commitment to providing exceptional service * Flexibility to work various shifts as needed * Ability to remain calm and professional under pressure * Willingness to learn and adapt to new technologies and procedures * Physical ability to stand for extended periods and navigate the work area Additional Informationaa415a4b-8b21-40fc-a65c-70d2b25ca29a