Admissions Clerk, PRN Days

Join Livingston Regional Hospital , a 114-bed, community hospital certified for sepsis care by the Joint Commission and accredited for chest pain by the American College of Cardiology. As part of the ScionHealth network, Livingston Regional proudly delivers quality care covering all aspects of healthcare, from 24-hour emergency services to inpatient and outpatient rehabilitative, a Level I neonatal nursery, a 16-bed gero-psych unit, and many other specialty services. Livingston serves a five-county area in central Tennessee and southern Kentucky. Grow your career where your work touches your neighbors.

Job Summary

The Admissions Clerk is responsible for performing reception, registration, and clerical duties associated with patient admissions for inpatient, outpatient, and emergency room services. This role involves obtaining accurate demographic, billing, and clinical information, ensuring appropriate documentation, and maintaining communication with internal and external stakeholders to facilitate the admissions process.

Essential Functions

• Perform patient registration for scheduled and unscheduled admissions, outpatient procedures, and ER services.
• Obtain and verify patient demographic, billing, and insurance information, ensuring accuracy and completeness.
• Distribute and explain forms, documents, and educational handouts to patients or their caregivers.
• Coordinate with physician offices, nursing units, and other departments to facilitate the admissions process.
• Verify insurance benefits and obtain pre-certifications/authorizations as required.
• Collect co-pays, deductibles, and other payments, and provide financial counseling referrals when necessary.
• Maintain accurate records of all patient interactions and document actions taken to resolve patient inquiries.
• Participate in call rotations as scheduled to provide coverage for the admissions desk.
• Ensure compliance with hospital policies regarding patient confidentiality and HIPAA regulations.
• Maintain a clean and organized workspace, including sanitizing telephones and workstations.
• Assist with other administrative duties as assigned by the Admissions Supervisor.

Knowledge/Skills/Abilities/Expectations

• Excellent communication and customer service skills.
• Strong attention to detail and accuracy in data entry.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Basic knowledge of insurance verification and billing processes.
• Ability to manage multiple tasks and work under pressure in a high-stress environment.
• Strong organizational and time management skills.

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

License/Certification

• None

Experience

• Prior Experience in a hospital or medical office setting (Preferred) and prior experience that demonstrates ability to work effectively under minimal supervision in a fast-paced environment (Required)