Patient Access Representative - Language Services

Patient Access Representative- Language Services

Jericho Road Community Health Center is actively seeking a Patient Access Representative that speaks either Arabic or Rohingya. This position is full-time, within the Patient Access Department, working at either our 184 Barton or 1021 Broadway location.

Jericho Road Community Health Center offers the opportunity to engage in a movement far larger than any one individual. We believe that we can all be people with positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road's mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization's mission is deeply rooted in making fundamental changes in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.

Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option of a flexible 40-hour workweek is possible within certain teams.

Responsibilities:

• Greet and assist patients, families, and visitors in a professional, courteous, and culturally responsive manner.
• Complete patient registration, demographic updates, insurance verification, and payment collection.
• Schedule, reschedule, and confirm appointments following organizational scheduling standards.
• Assign patients to provider panels according to established organizational guidelines.
• Support provider panel management through patient outreach, recall initiatives, follow-up scheduling, and access improvement activities.
• Answer incoming telephone calls, return voicemail messages, and route calls appropriately.
• Check patients in and out while supporting efficient patient flow.
• Coordinate interpreter services as needed to support patient care.
• Maintain accurate patient information within the electronic medical record.
• Protect patient confidentiality while remaining compliant with all HIPAA guidelines.
• Process, scan, index, code, and route patient documentation according to established organizational workflows.
• Operate standard office equipment, including telephones, scanners, printers, fax machines, and voicemail systems.
• Respond to patient questions and concerns while providing excellent customer service and escalating issues when appropriate.
• Follow standardized organizational workflows, participate in required training and meetings, support quality improvement initiatives, and perform other duties as assigned.

Qualifications:

• High School graduate or GED equivalent
• At least one year working in an office setting
• Direct experience in a primary care setting
• Experience with Microsoft 365 suite
• Demonstrated fluency in English and designated language(s); successful language proficiency assessment required.
• Experience or working knowledge of EMR systems (such as Medent a plus)

$17-$18 an hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.

Jericho Road Community Health Center