Customer Service Representative - State Farm Agent Team Member

Bilingual Customer Service Representative

As a Bilingual Customer Service Representative with Virginia Chan State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Establish customer relationships and follow up with customers as needed
• Service may include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Maintain accurate records of customer interactions

Qualifications:

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented and able to multitask
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Bilingual - Spanish required
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. Compensation: $50,000.00 - $60,000.00 per year