Automotive Service Writer/Manager
Ric Henry Auto Service
Job Description
Job Description
Job Details:
- Customer service: Communicating with customers, understanding their concerns, explaining repairs, and obtaining authorization.
- Service advising: Reviewing inspections and repair recommendations and helping customers make informed decisions.
- Shop workflow: Coordinating vehicles, technicians, parts, and repair schedules to keep work moving efficiently.
- Technician management: Assigning work, monitoring productivity and quality, and helping resolve technical or workflow issues.
- Quality control: Ensuring repairs are performed correctly and vehicles are properly inspected before delivery.
- Estimating & sales: Reviewing estimates, presenting needed repairs, and helping increase the shop's average repair order and car count.
- Parts coordination: Working with parts suppliers to ensure the correct parts arrive on time.
- Financial performance: Monitoring labor sales, parts sales, gross profit, productivity, comebacks, and other key performance indicators.
- Employee leadership: Hiring, training, coaching, and holding employees accountable.
- Customer retention: Building trust and creating an experience that brings customers back and generates referrals.
- Safety & compliance: Making sure the shop follows applicable safety, environmental, and operational requirements.
Vacancy posted 15 days ago
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