Service Technician II

Overview The primary goals of this position is to deliver an exceptional service experience for our clients; both internal and external regarding submeter operations. The Field Service Technician II is responsible for the diagnosis, installation, repair, and maintenance of utility meter systems in multi-family apartment and other real estate locations. This position serves in a capacity that he/she has the ability to research, analyze and complete work orders utilizing computer and manual data with minimum oversight. This position must have an intermediate understanding on: IT networking, electrical/electronic skills, knowledge of Automatic Meter Reading (AMR) systems and meter technologies including water, gas and electric utilities. Responsibilities Installs, maintains, tests, troubleshoots, and repairs AMR equipment (Tehama, Inovonics, Next Century, Aclara and Cerenti) in the field to ensure optimum usage and quality. Attention to detail and accuracy to record meter data in project management software [MOSS]. Evaluates plumbing, electric and gas needs and takes appropriate steps for installation of equipment. Relies on pre-established guidelines and works independently to perform the functions and duties of the position. Troubleshoot network related issues, including routers and phone lines. Intermediate competency in the functionality of Building Automation Systems, Smart Grid Electronic and HVAC controls, including software engineering and commissioning tools, DDC controllers and field devices. Retrofit large commercial mechanical systems and combine by integrating electronic systems within submetering systems to produce raw meter data to be accurately billed. Manages, implements and/or performs technical product support for equipment that has been installed; a system integration specialist. Communicate consistently in a clear and concise way, and adapt to client-specific needs by providing options/alternative solutions. Organizes data into report formats which can be presented to internal and external clients. Maintain good communication with property staff, responding to questions but also passing concerns to your management or internal client service representatives. Collect any necessary due diligence from the client, including prior biller information and submeter information (typically needed for a retrofit project). Ability to follow all safe work practices including daily testing and inspection of assigned tools and equipment. Qualifications Willingness to travel up to 75% of the time. This position may require working outdoors in all-weather environments including rain, snow, extreme cold, or high heat Polished professional - someone that loves the technology and works to hone their craft. Ability to read low voltage wiring diagrams and controls flow diagrams. Good problem resolution and analytical skills (troubleshoot technical issues, communicate, and document solutions to non-technical parties). General technical knowledge of commercial HVAC equipment, AHU’s, VAV’s, boilers, chillers and Electrical Smart Grid Panel Board Systems. General knowledge of construction, plumbing and electrical work - ideally submetering systems and equipment is beneficial. Excellent interpersonal skills, and written/verbal communication skills required. Strong organizational skills, and a high level of attention to detail required. Ability to work well under pressure in a fast-paced environment dealing with complex issues on an on-going basis required. Desired computer skills: MS Office Professional (Access, Excel, and Outlook), TCP/IP, router - networking, RF. Salary and Benefits RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees Pay Range USD $19.62 - USD $33.46 /Hr. #J-18808-Ljbffr RealPage, Inc.