Surgical Services Coordinator (Plano)

Surgical Services Coordinator

Department: Andrew Institute Plano

Location: Plano, TX

Shift: Monday - Friday 9:00AM-5:30PM

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary: The purpose of this position is to coordinate surgery and surgical authorizations and all related processes. The incumbent serves as a faculty liaison and assists with coordinating patient care with the faculty, patients and families, advanced practice professionals and nurses, Operating Room (OR) and Ambulatory Services team members, and other appropriate personnel. Coordinates patient referrals. Answers/triages patient-family and department phone calls. Assists surgical services team with administrative support.

Responsibilities:

• Coordinates surgery scheduling with surgeons, patients and families, or OR team members (routine, complex, combo, add-on, and reschedule surgical cases). Serves as a liaison between the faculty surgeons, OR team, advanced practice professionals and nurses, and patients and families pre and post surgery. Partners with Admitting staff for surgical pre-authorizations, and patient financial services as appropriate. Documents/maintains patient data in patient health record.
• Oversees all process improvement efforts, including the creation of new process workflows, related to surgery scheduling.
• Provides in-person scheduling support for faculty surgeons and patients and families during clinic appointments. Serves as a liaison between the faculty surgeons, Ambulatory Services, advanced practice professionals and nurses, and patients and families pre and post clinic appointments. Documents/maintains patient data in patient health record.
• Provides customer service support to the department. Answers/triages/resolves inbound patient family and departmental phone calls. Works with patient families and care teams to coordinate information on patient grievances, and resolve customer service complaints.

Work Experience:

• At least 3 years experience in healthcare related field Required

Education:

• Two-year Associate's degree or equivalent experience Preferred
• Four-year Bachelor's degree or equivalent experience Preferred

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.

Children's Health System of Texas