Community Ambassador

Job Description

Job Description

Description:

Work Location: Onsite at the Goodyear Office as Scheduled

FLSA Status: Non-Exempt

Employment Status: Part Time

Reports To: Welcome Center Manager

General Description of the Role:

The Community Ambassador serves as the face of Estrella Development, welcoming visitors and real estate agents into the Welcome Center, serving as a resource of knowledge regarding the community and its opportunities, and directing to model homes and other areas of interest within the Estrella Community. While not a sales role, this position does collect information on prospective residents and real estate agents to share with community builders.

Company Overview:

Originally established in 1988, the Estrella community is a centerpiece of the West Phoenix Valley. Surrounded by majestic mountains and wide-open desert vistas, life in Estrella is a masterpiece of harmonious balance. Dynamic, yet serene; it offers young couples, families, and retirees a resort-inspired lifestyle with state-of-the-art amenities. Estrella communities feature remarkable living with rich architecture, diverse neighborhood streetscapes, and inviting gathering areas.

What You’ll Do in this Role:

· Be fully present to greet Welcome Center guests warmly, provide assistance as needed, and represent the brand.

· Manage all closing activities for the Welcome Center building after each shift.

· Register and support home shoppers and real estate agents, providing community information, answering questions, and directing to model homes within the Estrella Community.

· Support Welcome Center Manager in management and setup of onsite conference spaces as needed.

· Attend and actively support on/off-site community events as assigned by the Welcome Center Manager, which may include evening, weekend, and holiday events.

· Provide prospective residents with professional support via phone, email and/or online chat, schedule guest experiences, prepare collateral packets, and other support tasks to ensure prospective residents are fully supported.

· Maintain professional appearance for the Welcome Center, including tidying of spaces.

· Support marketing reporting functionality, including HubSpot and Heymarket, to record and extract data to create reports as needed.

· Support other administrative projects as needed.

· High School Diploma or equivalent strongly preferred.

· Detail oriented and organized with excellent people skills required. 2+ years of in-person customer service skills preferred.

· Microsoft Office 365 experience required. HubSpot CRM and Heymarket experience preferred.

· Ability to work independently or as part of a team.

· Ability to occasionally lift 20-30 lbs with or without assistance.

· Strong communication skills, both written and verbal, in English along with a positive attitude and professional personal presentation. Professional phone skills required.

· Weekend availability is required, a minimum of 2 weekends per month, along with occasional evening availability for community events.

Note: This position does NOT allow the incumbent to actively practice real estate, even if the incumbent has a real estate license.