Client Services Assistant

Job Title

Gaston County Information Technology (IT) Support

Description

Gaston County Information Technology (IT) supports application development, a County-wide network infrastructure, internet service, server management, centralized data storage, backups, desktop solutions, IP/digital/analog phones, cell phones, a centralized service desk, wireless networking, IT Security, and much more.

Examples of Duties

The anticipated hiring range for this position is $18.56 - 22.04. The duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform.

PC Deployments

• Prepare equipment for deployment using SCCM to apply OS image.
• Install additional software.
• Communicate with end users to schedule equipment refresh.
• Setup Equipment and Configure
• Quality Check with End User to Ensure All Applications are Available and Functioning
• Remove Old Equipment

Equipment Inventory

• Maintains Computer Equipment Inventory for Deployments, Equipment Moves and Equipment to be Disposed.
• Uses inventory management system to generate reports and validate inventory accuracy.
• Maintain equipment storage areas and reports low inventory levels to manager
• Assist with the receiving, inventorying, labeling and storing of new equipment.

Disposal of Obsolete Equipment

• Prepare equipment for disposal by removing all hard drives and storing them in designated area to be destroyed.
• Palatize equipment in designated storage area - labeling description of equipment on palate.
• Assist Client Service Technicians as needed with equipment moves, end user support and Service Desk coverage.

Minimum Qualifications

High School diploma or GED equivalent required.

Additional Information

The applicant selected must undergo a criminal background check and pass a drug screening test prior to employment.

At Gaston County, we are committed to providing equal opportunity to all employees, job applicants, and members of the community we serve. We value diversity, equity, and inclusion, and we strive to create a welcoming and inclusive environment where everyone is treated with respect and dignity.

We do not discriminate on the basis of race, color, religion, national origin, sex (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, disability, genetic information, veteran status, or any other status protected by applicable laws.

Gaston County will not sponsor applicants for work visas.