Automotive Service Advisor

Job Description

Job Description

MBA has recently expanded our facility to meet our community's demand.  We are busy and growing! We currently see 350+ cars per month with the goal to grow to 400+ cars per month.  We have earned an awesome Google 4.9 Star Rating with almost 450 reviews and counting!  Perfect- No, but when you read them, you will learn who we are.

We fully understand that the person we are looking for likely already has a job. If you are reading this and you don't feel like you are respected, treated fairly, or cared about at your current job, we need to talk.

We are a team that works together to serve our customers and fix cars right the first time. We know what it's like to feel unappreciated. We strive to always show appreciation and be the place EVERYONE wants to work at.

We do things a little differently at our shop and are looking for someone who is open to learning processes that have proven to create an environment that is free from chaos, drama, and full of success! 

What we are looking for: 

• Excellent customer service skills with the ability to communicate effectively with clients regarding their vehicle needs.
• Previous service writing, mechanical knowledge, and vehicle maintenance practices is a plus. 

Benefits/Perks

• A+ Culture
• 5 Day Work Week, (Monday thru Friday) We are Closed Weekends!!!
• 3% Company Match Retirement Plan!
• Great technicians to back you up and make the repair!
• Family Owned Business since 1964!
• Our marketing is dialed in to get the customers to call- great car count!
• Awesome customers!

Responsibilities: 

• Greet customers and assess their vehicle service needs while providing excellent customer service.
• Prepare accurate auto estimates and service write-ups to ensure clear communication with both customers and service technicians.
• Present additional services based on customer needs and vehicle maintenance schedules.
• Collaborate with service technicians to ensure timely completion of repairs and maintenance tasks.
• Maintain detailed records of customer interactions, services performed, and parts used.
• Handle cash transactions accurately and efficiently while ensuring compliance with dealership policies.
• Stay updated on automotive repair trends, technologies, and best practices to provide informed recommendations to customers.