Counter Sales Representative

Counter Sales Representative

The Counter Sales Representative will support walk-in customers with plumbing products, special orders, and will be responsible for processing transactions, maintaining counter inventory levels, and ensuring accurate product pick-up.

Greet customers as they enter the store and assist them in identifying their plumbing needs.

Provide product recommendations and technical assistance to customers based on their requirements.

Process sales transactions accurately and efficiently using our point-of-sale system.

Maintain a clean and organized showroom and ensure that all products are properly displayed.

Stock shelves and replenish inventory as needed to ensure adequate product availability.

Answer customer inquiries via phone, email, or in person, and provide information regarding product pricing, availability, and specifications.

Collaborate with the warehouse team to fulfill customer orders and ensure timely delivery.

Stay up-to-date on industry trends, new product launches, and pricing updates.

Handle customer complaints and concerns in a professional and timely manner, striving to achieve customer satisfaction.

Assist with special promotions, events, and marketing initiatives as needed.

Facilitate the "Pro & Go" customer pick up program

Follow company policies and procedures, including safety protocols and cash handling guidelines.

Work collaboratively with team members to achieve sales targets and provide an exceptional shopping experience for customers.