Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Senior Incident Command Lead - Customer Excellence

Leadout Capital

Leadout Capital is seeking an Escalation Manager in the United States to lead critical customer issues across cloud platforms and collaborate with multiple teams, including Support, Engineering, and Sales. The role focuses on prevention, learning from incidents, and minimizing customer impact. You will build strong relationships with customers and internal teams, drive operational excellence, and deliver timely, data-driven reports to leadership.

#J-18808-Ljbffr
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Incident Command Lead - Customer Excellence in Austin, TX vacancy
  •  ...CrowdStrike Inc. is seeking a highly motivated Senior Consultant to lead incident response engagements for global clients, including Fortune 100 organizations...  ...and produce high-quality reports and presentations for customers and regulators. You will contribute to thought... 
    Customer
    Senior
    Remote work

    CrowdStrike Inc.

    Austin, TX
    1 day ago
  •  ...clients shift to the New using leading-edge technologies on the most ground...  ...the employee experience, customer satisfaction, and community impact.As a Senior Manager, you will be responsible...  ...Accenture’s Chemicals Center of Excellence leader, you will play an important... 
    Customer
    Senior
    Work experience placement
    Live in
    Work at office
    Local area
    Shift work

    Accenture

    Austin, TX
    2 days ago
  • $152k - $241.5k

     ...combine strong operational excellence practices with hands-on data...  ...engineering expertise. You will lead incident response when it matters...  ...be doing:Serve as incident commander for high-severity incidents,...  ...services contributing most to customer impactTurn trend findings into... 
    Customer
    Senior
    Full time
    Remote work

    Nvidia

    Austin, TX
    5 hours ago
  • $105.79k - $141.05k

     ...At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next,...  ..., join us today. The Role The Sr. Lead, GTM Growth Platforms is a critical role...  ...at all levels within an organization. Excellent collaboration and effective listening... 
    Customer
    Senior
    Full time
    Temporary work
    Remote work

    Lumen

    Austin, TX
    4 days ago
  • $132.5k - $338.3k

     ...clients shift to the New using leading-edge technologies on the most ground...  ...the employee experience, customer satisfaction, and community impact. As a Senior Manager, you will be responsible...  ...Accenture’s Chemicals Center of Excellence leader, you will play an important... 
    Customer
    Senior
    Full time
    Work experience placement
    Live in
    Work at office
    Local area
    Shift work

    Accenture Global

    Austin, TX
    9 hours ago
  • $132.23k - $176.31k

     ...At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next...  ..., join us today. The Role The Senior Lead Marketing Data Platform Architect is responsible...  ..., governed technology solutions. ~ Excellent communication and stakeholder... 
    Customer
    Senior
    Full time
    Temporary work

    Lumen

    Austin, TX
    4 days ago
  • $103.71k - $138.28k

     ...Lumen, you’ll work on infrastructure customers rely on today and build for what’s...  .... The Role We are seeking a Senior Product Marketing Manager to lead go-to-market strategy for Lumen's...  ...a growth mindset and a drive for excellence. Compensation This... 
    Customer
    Senior
    Full time
    Temporary work
    Local area
    Remote work

    Lumen

    Austin, TX
    4 days ago
  • $57.8k - $97k

    GlobalFoundries is seeking a Senior Lead, Enterprise Architecture to...  ...transform industries and give customers the power to shape their...  ...regional support teams Support incident response, root cause...  ...global enterprise environment Excellent troubleshooting, analytical,... 
    Customer
    Senior
    Local area

    GlobalFoundries inc.

    Austin, TX
    1 day ago
  • $25 per hour

     ...The SBA Franchise Development Officer Senior is responsible for managing the existing...  ...Specialists can work directly with the customers in a fast environment. Appropriately assess...  ...Microsoft Office and other internet resources Excellence in customer service, highly motivated,... 
    Customer
    Senior
    Remote job
    Work at office
    Work from home
    Flexible hours

    Huntington Bank

    Austin, TX
    14 hours ago
  • Job DescriptionThe RoleThe Senior Cybersecurity Incident Coordinator serves as a...  ...opportunities for improvement.Lead or facilitate post-...  ...changing situations.Strong customer service and relationship-management...  ...a culture of operational excellence.Ability to manage multiple... 
    Customer
    Senior
    Full time
    Local area
    Work from home
    Relocation package

    General Motors

    Austin, TX
    3 days ago
  • $113.6k - $273.18k

    Leads consumer trust policy development and coordinates...  ...other consumer trust incidents. Brings structure and...  ...Product, Engineering, Customer Support, Legal,...  ...and influence teams and senior stakeholders without direct...  ...and follow-through. Excellent written and verbal... 
    Customer
    Senior
    Full time
    Temporary work
    Local area
    Worldwide

    Adobe Systems

    Austin, TX
    4 days ago
  •  ...recover from the most consequential cyber incidents. We deliver around-the-clock incident...  ...to our expanding portfolio of enterprise customers across the globe, providing expertise to...  ...You Are:A hands-on technical leader who excels in complex investigations. You have deep... 
    Customer
    Senior
    Work experience placement
    Live in
    Work at office
    Local area

    Accenture

    Austin, TX
    4 days ago
  • $158k - $217k

    Snowflake Partner Solution Lead - Central RegionAs a Snowflake...  ...the Year, you will act as a senior technical and commercial authority...  ....Client Advisory & Delivery Excellence* Support complex, high-impact...  ...clients to bring powerful customer experiences, innovative ways... 
    Customer
    Senior
    Temporary work
    Local area

    Slalom

    Austin, TX
    2 days ago
  •  ...document solutions, and proactively improve processes with a focus on automation. Ideal candidates have a TS/SCI clearance, a BS in CS/IS or equivalent, and 3-8 years of data center infrastructure and incident management experience. #J-18808-Ljbffr Oracle Corporation
    Senior

    Oracle Corporation

    Austin, TX
    3 days ago
  •  ...CCTV, and alarms across City facilities. You will respond to incidents, coordinate with law enforcement, and serve as the shift point...  ...have experience in security monitoring, incident management, and customer service, and can stay calm during emergencies, with strong... 
    Customer
    Shift work

    City of Austin

    Austin, TX
    2 days ago
  •  ...Illumina is seeking a Senior Territory Account Manager, based in the Austin/Houston area...  ...and services. The role is field-based and customer-facing with home-office flexibility. You...  ...execute territory plans, forecast sales, lead generation, and deliver technical seminars... 
    Customer
    Senior
    Home office

    Illumina, Inc.

    Austin, TX
    1 day ago
  •  ...review production schedules, engineering specs, and process flows to implement improvements and ensure data accuracy across MRP inputs. The role involves driving demand planning, coordinating with internal customers, and optimizing inventory and capacity. #J-18808-Ljbffr
    Customer
    Senior

    Advanced Micro Devices, Inc.

    Austin, TX
    1 day ago
  •  ...is seeking a Program Specialist IV (Team Lead) to oversee Vital Statistics operations,...  ...laws and regulations. This role emphasizes senior technical expertise and process...  ...within the team. The position requires strong customer service delivery, the ability to interpret... 
    Customer
    Senior
    Full time
    Day shift

    Texas Department of State Health Services

    Austin, TX
    1 day ago
  • Hargrove, Inc. is seeking a Sr. Technical Lead for on-site work in Dallas, TX. The role focuses on bridging technical lead and specialist...  ...degree (preferred) and 2+ years of field experience with strong customer service skills; must lift 50 lbs and hold a valid driver’s... 
    Customer
    Senior

    Encore Global

    Austin, TX
    1 day ago
  • SmartRecruiters, Inc. is seeking a Senior Technician to lead the installation, commissioning, programming, troubleshooting, service, and maintenance...  ...facilities. You will collaborate with project managers, customers, and field teams to ensure safe, timely completion to high... 
    Customer
    Senior

    JobStack, Inc.

    Austin, TX
    2 days ago
  •  ...Inc. seeks a seasoned Project Manager to lead the office PM group. You will plan, manage...  ...time, scope and budget while maintaining customer satisfaction. The role involves coaching,...  ..., and collaboration with Operations and senior leadership. You will guide budgeting, forecasting... 
    Customer
    Senior
    Work at office

    AVI-SPL, Inc.

    Austin, TX
    1 day ago
  •  ...organized Executive Assistant to support three senior leaders within the Sales and Commercial...  ...travel, and aiding in planning customer meetings and events across Houston and London...  ..., strong Microsoft 365 proficiency, and excellent communication. #J-18808-Ljbffr NES... 
    Customer
    Senior

    NES Fircroft

    Austin, TX
    1 day ago
  • McCullough Heating and Air Conditioning in Austin, TX is seeking an HVAC Lead Installer to lead residential system installations from start to...  ...will diagnose system issues, train helpers, and ensure top-tier customer service while handling ductwork, refrigerant processes, and safe... 
    Customer
    Senior
    Hourly pay

    Energy Jobline ZR

    Austin, TX
    1 day ago
  •  ...on Mars. HVAC SUPERVISOR (STARSHIP) RESPONSIBILITIES: Lead, coordinate, and supervise the team responsible for launch facilities...  ...zero unplanned interruption in services to the employees and customers Supervise multiple crafts and contractors to coordinate and... 
    Customer
    Senior
    Permanent employment
    For contractors
    Weekend work

    Starlink

    Austin, TX
    1 day ago
  • Sun Auto Tire & Service is seeking a Senior Automotive Technician to perform advanced diagnostics and...  ...shop environment in Austin, TX. You will lead complex troubleshooting, communicate clearly with managers and customers, and mentor junior technicians. The role emphasizes... 
    Customer
    Senior

    Sun Auto Tire & Service

    Austin, TX
    2 days ago
  •  ...for new products and features, grow a deep understanding of our customers/market/competition, and own lifecycle communications and...  ...founder’s mentality and own the product marketing function. Excellent control over language and express ideas and thoughts in written... 
    Customer
    Senior
    Flexible hours

    MissionHires

    Austin, TX
    14 hours ago
  • Bridgestone Americas, Inc. is seeking a Senior Technician to diagnose drivability and electrical systems and lead a team toward higher customer care and satisfaction. The role emphasizes leadership, training, and staying current with automotive tech. Based in Nashville,... 
    Customer
    Senior

    Bridgestone Americas, Inc.

    Round Rock, TX
    1 day ago
  • $105.79k - $141.05k

     ...governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance,...  ...development, sampling, fielding, and statistical analysis Lead brand and market insights projects that measures awareness,... 
    Customer
    Senior
    Full time
    Temporary work
    Work from home

    Lumen

    Austin, TX
    3 days ago
  • $26.45 - $49.36 per hour

    Bridgestone Americas, Inc. is seeking a Lead Technician in Texas to diagnose drivability and electrical systems while guiding a service...  ...emphasizes leadership, mentoring, and delivering high-quality customer care. The pay range is $26.45 - $49.36 per hour, with a flat-rate... 
    Customer
    Senior
    Hourly pay
    Price work

    Bridgestone Americas

    Austin, TX
    3 days ago
  •  ...responsibility. The Senior Azure Engineer...  ...Lightedge customers that use the Azure...  ...from the Lightedge Command Center   Respond...  ...environments, managing incidents within the ticketing...  ...for Azure. Excellent understanding of networking...  ...the initiative to lead when needed.... 
    Customer
    Senior
    Work experience placement

    Lightedge

    Austin, TX
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Senior Incident Command Lead - Customer Excellence. Be the first to apply!