Account Manager - Landscape Management

Midwest Landscape Industries, Inc. is a leading commercial landscape management and installation company known for delivering exceptional service and fostering a collaborative, empowering culture. Since 2016, the company has been dedicated to building successful businesses and supporting employee growth. As an Account Manager in the Landscape Management Division, you will play a vital role in building strong client relationships, driving business growth, and contributing to a supportive team environment. This position offers the opportunity to make a meaningful impact by ensuring client satisfaction, supporting operational excellence, and helping shape the future of the company.

Responsibilities

• Serve as the primary point of contact for clients, ensuring their expectations are met and concerns are addressed throughout the contract lifecycle.
• Collaborate with the branch production team to deliver high-quality landscape services and achieve revenue, profitability, and contract renewal goals.
• Monitor operational expenses, review financial reports, and identify opportunities to improve branch performance in partnership with the Branch Manager and production team.
• Communicate client expectations and feedback to the production team to maintain service excellence.
• Conduct landscape quality audits to identify enhancement and maintenance opportunities, providing actionable feedback to both clients and the production team.
• Develop and maintain long-term client relationships, proactively resolving issues and ensuring satisfaction.
• Prepare client proposals, contracts, recommendations, and estimates to achieve targeted revenue goals.
• Manage all sales activities related to the renewal of existing landscape management contracts and pursue new business development opportunities.
• Support the collection of accounts receivable as needed.
• Participate in branch growth initiatives through sales and marketing efforts.
• Promote high standards for customer service, safety, and a positive team environment.
• Assist in hiring, training, and mentoring crew members to support team development.
• Collaborate with the branch manager and production team to align profitability goals for subcontracted services, materials, equipment, projects, and labor management.
• Handle high-level conflict resolution to benefit clients while maintaining operational integrity.
• Uphold and promote company standards, culture, goals, and objectives.

Qualifications

• Two to five years of experience with a professional landscape management firm.
• At least two years of experience managing others at the production level, including recruiting, hiring, performance evaluation, and training.
• At least two years of experience in sales and customer service, working directly with service customers.
• Experience managing multiple projects simultaneously and overseeing the production of service work.
• At least one year of experience selling enhancement work and performing contract maintenance takeoffs.
• Ability to perform takeoffs and estimate maintenance jobs.
• Demonstrated ability to design small landscape projects.
• Two- or four-year degree in horticulture or a related field, or equivalent industry experience/certifications.
• Proficiency with basic computer operations.
• Excellent written and verbal communication skills in English; knowledge of Spanish is a plus.
• Strong interpersonal skills and a passion for client service.
• Positive, engaging, and professional demeanor.

Midwest Landscape Industries, Inc. is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, marital status, protected veteran status, or any other category protected by law.