Key Account Specialist

Clopay National Accounts, a division of Clopay Corporation, is a leading manufacturer of commercial and grille doors. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. We are looking for dynamic individuals to join our team. We have an excellent opportunity for a Key Account Specialist in our Plains, PA Storefront location. Job Requirements The Key Account Specialist is a critical position within Clopay National Accounts (Storefronts). Coordinators handle dispatching, following up, and quoting with vendors and customers to ensure jobs are managed and completed accurately and timely. Responsibilities include dispatching service calls, following up with vendors throughout the lifespan of the service call, submitting NTE/Quote requests, recognizing and addressing potential delays with material, providing a high level of customer service by ensuring customers are always up to date on the latest information available. Situations within each job will be unique and may require additional steps. Primary Focus Managing service calls for Coiling Service Doors, Rolling Grilles, Side-Folding Gates, Scissor Gates, Sectional Doors, Strip Doors, Passage Doors and Frames, Dock levelers, Locks, Safes, Glass, and Window Film with Customer and CSS expectations for timely updates and completion confirmation. Shows creativity and resourcefulness to get accurate and timely information from vendors/suppliers. Offers effective solutions when vendor timeline does not meet our requirements. Enters all relevant information into Navision accurately and timely. Knowledge of Customer Requirements and expectations. Excellent communication skills to provide a high level of Customer Service. Build strong win-win relationships with other departments within Cornell, including Vendor Relations, Operations, Account Management, Business Development and Accounting. Actively supports colleagues and teams towards effective change, encouraging continuous improvement. Job Type Full-time Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Work Location Wilkes-Barre, PA 18705. In person. Equal Opportunity Employer: EOE Male/Female. #J-18808-Ljbffr