Customer Service / Accounts Receivable Specialist

Customer Care/Accounts Receivable Specialist

Job Purpose: To deliver on the mission of Wilco by profitably providing superior customer service and accurate record keeping.

Job Summary: Responsible for overall customer service for incoming telephone calls, resolution of customer inquiries, and administrative support. Responsible for daily work processes associated with cash, receipts, and deposits.

Reports To: Customer Care Manager

Responsibilities

• Provide superior customer service while managing a high volume of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Resolve customer complaints in a timely manner.
• Process accounts and incoming payments in compliance with financial policies and procedures.
• Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivable data.
• Verify discrepancies and resolve customers' billing issues.
• Pick, sort, and distribute daily mail.
• Take the afternoon mail to the post office.
• Sort, open, and deliver internal tote mail, FedEx, and UPS packages. Provide office reception support at the front desk, welcoming guests, signing them in, and directing them appropriately.
• Process credit inquiries, address changes, and status changes on accounts.
• Set up new customer accounts and update existing customer profiles.
• Process Account Adjustments.
• Maintain NSF reconciliation/Collections on NSF checks.
• Update all computer systems with accurate data to ensure consistency in databases.
• Scan documents into a paperless document imaging system.
• Monitor supply inventory.
• Communicate issues with the department manager and/or CFO.
• Provide administrative support to the rest of the team as needed to support the business and department goals.
• Maintain an organized and professional work area.
• Maintain open communication with the direct manager.

Special Skills/Training

• Ability to handle a variety of tasks accurately with many interruptions.
• Ability to interact effectively with vendors, customers, and co-workers.
• Ability to thoroughly operate a computer and other automated office machines.
• Basic accounting knowledge.
• Experience with Microsoft Word, Excel, Outlook, and other office software.
• Ability to maintain both accuracy and speed.

Experience/Education

• High School graduate or equivalent.
• Two years of prior accounts receivable experience.
• Experience with a multi-line phone system.
• Experience with Microsoft Word, Excel, Outlook, and other office software.

Physical Requirements

• Ability to lift up to 25lbs.

Working Conditions

• This is a full-time, in-office position based in Mount Angel, OR.

Benefits

• Medical, dental, and vision health insurance
• Profit Sharing Program
• 401K Retirement Plan - up to 6% Employer Match
• Advancement Opportunities
• Employee Assistance Program
• Referral Bonus - refer a friend or family member
• Long-term disability and Life/AD & D Insurance
• Generous Employee Discount
• Tuition Reimbursement
• On-Demand Pay
• Holidays and paid time off.

Wilco is an Equal Opportunity Employer. We recognize and encourage the valuable and enriching contributions that people from all backgrounds and experiences bring to our organization. As a values-based cooperative, we believe all individuals should be treated based on merit without prejudice.