Catastrophe Communications Lead Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Catastrophe Communications Lead Consultant plays a critical role in supporting Allstate's catastrophe response efforts by developing and executing communication strategies that inform, engage and align stakeholders before, during and after catastrophe events. The Catastrophe Communications Lead Consultant serves as the strategic communications lead for the National Catastrophe Team (NCT), responsible for developing and executing integrated communication strategies that support catastrophe operations, business priorities, employee engagement, organizational change and stakeholder alignment.

This role partners closely with catastrophe leadership, Claims, Corporate Relations, Communications, frontline teams and enterprise stakeholders to translate business objectives into clear, compelling communications that drive awareness, engagement, alignment and action. The position serves as a trusted communications advisor, providing strategic counsel to leaders, shaping executive messaging, leading high-visibility communication initiatives and ensuring employees, agents and business partners remain informed, engaged and connected before, during and after catastrophe events and other periods of operational change.

The role helps protect and strengthen trust in the National Catastrophe Team and Allstate by ensuring communications are timely, accurate, audience-focused and aligned with enterprise priorities during both routine operations and high-visibility events.

In addition to supporting catastrophe response operations, the Catastrophe Communications Lead Consultant leads communication efforts that strengthen organizational culture, amplify employee voices, elevate frontline success stories, support leadership engagement and drive awareness of strategic initiatives across the National Catastrophe Team.

Who You Are

At your core, you are a relationship builder, storyteller and strategic thinker who thrives in environments where communications matter most. You are energized by the opportunity to help leaders lead, keep stakeholders informed and ensure employees remain connected during both everyday operations and catastrophe events.

You bring sound judgment, adaptability and a calm presence during periods of change, uncertainty and high visibility. You can quickly process information, identify what matters most and deliver communications that drive understanding, alignment and action. Whether supporting a major catastrophe response, leading a communication strategy or highlighting employee achievements, you understand the power of clear, purposeful communication to strengthen culture, build trust and support business outcomes.

You are collaborative, resilient and passionate about serving others, and you take pride in helping the National Catastrophe Team tell its story while supporting those who serve customers when they need Allstate most.

Schedule, Travel & Hiring Locations

• Work Schedule: Monday through Friday, 9:00 a.m. – 5:00 p.m. local time. This role requires flexibility to support extremely tight deadlines and business-critical communications. Responsibilities may include early mornings, evenings, extended workdays and occasional weekends. Full availability is expected during catastrophe activations and other peak operational periods.

• Travel: Up to 20% travel may be required to support catastrophe operations, leadership meetings, training events, employee engagement activities and other business needs.

• Location: Remote

• Not Eligible for Residents of: California, Alaska, Washington, Hawaii or Puerto Rico.

Key Responsibilities

Strategic Communications

• Develop and execute short- and long-range communication strategies supporting catastrophe operations, business priorities, employee engagement initiatives, organizational change and enterprise objectives.

• Serve as a trusted communications advisor to catastrophe leadership, providing strategic counsel, communication planning and stakeholder engagement support.

• Create and deliver executive messaging, speeches, presentations, talking points, announcements, FAQs, leader toolkits, stakeholder communications and integrated communication campaigns across channels including email, SharePoint, intranet platforms, Microsoft Teams, newsletters, leader cascades, virtual events and other enterprise communication tools.

• Ensure communication strategies, messaging and stakeholder engagement activities align with enterprise objectives, brand standards and reputational considerations.

• Utilize stakeholder feedback, employee listening insights, engagement metrics and analytics to measure effectiveness and continuously improve communication strategies.

• Partner across the enterprise to support change management, employee engagement and business initiatives impacting catastrophe operations.

Catastrophe Response Communications

• Lead operational communications during catastrophe events, issues and emergency response situations, ensuring timely, accurate, consistent and actionable dissemination of critical information that protects stakeholder trust and reinforces Allstate's reputation.

• Develop and distribute catastrophe notifications, operational updates, situation reports, hurricane tracking communications, FAQs, resource materials and stakeholder communications.

• Participate in catastrophe response calls and meetings to gather operational intelligence and coordinate pre-event, active-event and post-event communications, stakeholder engagement activities, content management and transition messaging.

Executive and Stakeholder Engagement

• Develop and deliver executive and stakeholder communications, including operational updates, presentations, speeches, talking points, town hall materials, leadership updates and communication plans for leaders, employees, agents and strategic partners.

• Lead communication strategies supporting advisory boards, leadership and employee councils, and cross-functional stakeholder engagement efforts.

• Provide strategic communications counsel on high-profile, sensitive and enterprise-impacting topics, balancing operational needs with employee, stakeholder and reputational considerations.

• Create "we heard you" communication campaigns and feedback-loop strategies that demonstrate leadership action and organizational responsiveness.

• Serve as a liaison between the National Catastrophe Team, Claims, Communications, Corporate Relations and other business partners.

Storytelling and Communications Strategy

• Develop compelling written, digital and visual communications that support catastrophe operations, business priorities, employee engagement and stakeholder alignment.

• Manage and enhance communication channels, including SharePoint, intranet platforms, Microsoft Teams communities, newsletters and other enterprise communication tools to ensure stakeholders have access to timely, relevant and engaging information.

• Create storytelling content, presentations, newsletters, infographics, dashboards, videos and other communication assets that highlight catastrophe response efforts, employee achievements, customer impact, innovation and frontline success stories.

• Leverage analytics, employee feedback and emerging communication technologies to improve stakeholder engagement, communication effectiveness and adoption of strategic initiatives while ensuring alignment with brand, governance and Associated Press Style standards.

Project and Process Leadership

• Lead communication projects of moderate to high complexity.

• Develop communication plans and execution strategies that support NCT initiatives and organizational priorities.

• Measure communication effectiveness using engagement metrics, analytics, employee feedback and stakeholder insights to continuously improve communication processes and outcomes.

• Build strong cross-functional partnerships while ensuring communication best practices, governance requirements, quality standards and reputational considerations are consistently applied across communications, channels and initiatives.

Employee Engagement and Organizational Culture

• Lead employee engagement, recognition and storytelling initiatives that strengthen culture, connection and alignment while highlighting employee achievements, catastrophe response successes, customer impact and organizational accomplishments.

• Support employee listening initiatives, feedback programs, advisory boards and targeted communication plans that improve the employee experience and promote awareness and adoption of strategic initiatives.

Education and Experience

• 5+ years of professional communications, corporate communications, public relations, employee communications or related experience required.

• Bachelor's degree in Communications, Journalism, Public Relations, English, Marketing or related field preferred.

• Experience developing communication strategies for large organizations and complex business initiatives preferred.

• Experience supporting crisis communications, catastrophe operations, claims organizations, emergency response, issues management or other high-visibility operational communications initiatives preferred.

• Experience aligning communications across multiple stakeholder groups during operational events, business disruptions, enterprise response activities or periods of organizational change preferred.

• Portfolio demonstrating strategic communication, executive communications or storytelling work may be required.

• Previous leadership or management experience preferred.

Preferred Skills

• Exceptional written, verbal and interpersonal communication skills.

• Executive communications, storytelling and presentation development experience.

• Strong project management and organizational skills.

• Experience supporting change management and employee engagement initiatives.

• Ability to thrive in fast-paced, rapidly evolving environments, balancing speed, accuracy and sound judgment while managing multiple priorities and tight deadlines.

• Experience supporting crisis communications, incident response, catastrophe operations, emergency response, issues management or other high-visibility operational communications.

• Experience collaborating across multiple stakeholder groups to ensure message consistency, stakeholder alignment and coordinated communication delivery during operational events.

• Proficiency in Microsoft Office Suite, SharePoint, Microsoft Teams, communication technologies and digital management platforms.

• Experience with graphic design, multimedia content creation, intranet content management and communication analytics preferred.

• Knowledge of Associated Press Style.

• Ability to travel in support of catastrophe operations as business needs require.

Supervisory Responsibilities

• This position does not have direct supervisory responsibilities.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Communication, Public Speaking, Relationship Building, Storytelling, Strategic Thinking

Compensation

Base compensation offered for this role is $80,000 - $145,500 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

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