Service and Maintenance Administrative Manager

The Administrative Manager oversees, trains, and mentors administrative staff. This position ensures adherence to proper procedures and continuously streamlines team processes to improve efficiency and effectiveness.**Apply if you:****Job Description:**Cirks Construction Inc. (CCI), dba KDC Construction is a leader in the construction industry with diverse individuals dedicated to our people, customers, projects, and community. We are maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally. KDC is also a proud recipient of the Top Workplaces 2022, 2023 and 2024, presented by the Orange County Register.Striving to be the leader in construction and facilities services by exceeding customer expectations begins with each employee. Through the individual contributions of our employees, we can support our core values. To help us accomplish this goal, we ask you to SMILE.**Synergy** – bring a cooperative spirit to your team and neighboring departments.**Marketing** – understanding that through your contributions, you aid in the overall success of our Company.**Innovation** – continuous efforts to see beyond current business modes and methods.**Longevity** – understanding that tenure with the organization is achievable as a committed team member.**Excellence** – bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.***Essential Job Functions***1. Manages team performance, including developing and coaching direct reports and staff, communicating expectations, enforcing Company policies, procedures, and standards, and redirecting versions as needed. 2. Responsible for the staffing model of their direct reports, ensuring the hiring and training of all new team members. 3. Works with management to streamline processes and build a structure while driving cost savings. 4. Follows and enforces all standard operating procedures. 5. Oversees administrative staff for all work order documentation, including client updates, weekly open call reports, and closeout procedures. 6. Manages Dispatch Supervisor, ensuring staffing model supports all SMD regions. 7. Ensure professional handling of customer inquiries, service requests, and escalations. 8. Act as a liaison between field technicians, management, and customers. 9. Liaison with the Information Technology (“IT”) department for practical systems, streamlining, workflow improvements, and troubleshooting. 10. Partners with Service Managers to resolve issues regarding work order documentation for timely completion and invoicing of work orders. 11. Ensures customer-based CMMS is updated throughout the life cycle of a work order. 12. Organizes, schedules, and attends bi-weekly meetings with Service Managers and SMD Accounting. 13. Organizes and schedules bi-weekly Service Manager meetings. 14. Organizes, schedules, and attends weekly leadership and Support Staff meetings. 15. Serves as a responsible leader through the direction and guidance of the team to ensure all safety requirements for all jobs are upheld. 16. Other duties as assigned.***Education, Experience, and Skills*** 1. 5 years’ experience with relevant experience or equivalent. 2. High School diploma or equivalent. 3. Demonstrates comprehensive knowledge of Service and Maintenance. 4. Experience in a supervisory role that includes administrative and customer service. 5. A unique talent for being the “go-to” person to resolve problems and do the job proactively. 6. Self-starter and able to work in a fast-paced, team-oriented environment. 7. Demonstrates strong verbal and written communication skills. 8. Ability to multitask, have strong attention to detail, and have organizational and time management skills to achieve all established deadlines. 9. Has passion, energy, persistence, a positive attitude, and enthusiasm. 10. Proficient with computers and familiar with the Microsoft Software Suite. 11. Able to identify a need, remove the barriers, and make things happen. 12. Values diversity of ideas, opinions, and people. Has good common sense and applied logic. 13. Must possess an appropriate state driver’s license before employment, a clean driving record, and reliable transportation.KDC offers**a competitive salary range $75,000.00 to $109,000.00 per year**- while considering the candidate’s experience and a **comprehensive benefits** package for full-time employees:* Medical insurance* Dental HMO and PPO insurance* Vision insurance* Life/AD&D insurance* Flexible Spending Accounts – Unreimbursed Medical and Dependent Care* 401(k) retirement plan* Vacation and Sick Time* HolidaysKDC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.* Bring a cooperative spirit to your team and neighboring department.* Have an understanding that through your contributions, you aid in the overall Company’s success.* Pursue continuous efforts to see beyond current business modes and methods.* Embody an understanding that as a committed team member, tenure with an organization is achievable.* Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.Founded in 1996, KDC offers commercial construction and retail maintenance services in California and neighboring states. Our diverse team of project managers and superintendents brings extensive knowledge and leadership; managing hundreds of Remodel, Tenant Improvement, and Ground-Up projects each year. KDC is a leader in the construction industry with proven Program Management success in executing Multi-Site Rollouts. KDC provides estimating, pre-construction, scheduling, budgeting, procurement, warehousing, and field management services. We have the unique capability to self-perform fast track projects with contractor licenses in General Building, General Engineering, Mechanical, and Plumbing; employing expert craftsmen from numerous trades. We value our longstanding relationships with pre-qualified subcontractors and suppliers from wide-ranging disciplines. KDC is committed to exceeding customer expectations with a reputation for delivering the highest quality results. #J-18808-Ljbffr KDC Construction