Physician Office Specialist - PCP Davidson Dr

Job Description Summary Provides receptionist/clerical support ensuring patient flow, comfort and satisfaction. Primary responsibilities include answering phones using a computerized system, directing calls, scheduling patient appointments in the electronic medical record (EMR) system, data entry of patient information, insurance verification, and supporting staff assignments. The Office Specialist must be well organized, highly motivated, customer service oriented, express good communication skills, and possess strong computer knowledge. Responsibilities Greets patients at arrival, initiates appropriate paperwork, completes patient registration and insurance verification, collects co‑payments and outstanding balances, and sets up payment plans. Maintains accuracy of patient information in EMR and billing systems, corrects registration errors, and processes insurance paperwork including pre‑authorization when required. Obtains necessary paperwork from physician offices and third parties, updates patient charts electronically or on paper, and files documents. Manages multi‑line phone system, screens calls for office associates, and ensures appropriate phone coverage using a computerized system. Provides general office and clerical support such as faxing documentation, completing disability, FMLA, attorney request letters, patient record releases, Industrial C‑9s, C‑84s, C‑86s, Medco 17s, appeal paperwork, and retroactive C‑9s. Works Industrial claims in the EMR system, attaches dictation, adds diagnosis allowances and authorization numbers. Assists in keeping patient charts organized and filed, includes scanning and documentation tracking. Attends staff meetings and continuing in‑house education seminars as required. Sorts, distributes, and mails transcription as assigned; orders and stocks office supplies; maintains clean and well‑maintained office equipment; provides support to staff as assigned. Qualifications High School diploma or GED (required). 1–2 years previous secretarial experience in health care or medical office, or equivalent combination of experience and training. Additional Employment Information Work Shift: Day Scheduled Weekly Hours: 40 Department: PCP Reynoldsburg YMCA Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate‑employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment. #J-18808-Ljbffr OhioHealth