Technical Training Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is seeking a Technical Training Specialist to design, develop, and deliver high-impact technical training programs focused on hydronic and HVAC systems , including pumps, controls, and system design and operation. This role plays a critical part in building technical confidence and competency across customers, channel partners, and internal sales and support teams. The ideal candidate brings a strong foundation in hydronic and HVAC applications and excels at translating complex system concepts into engaging, practical learning experiences. This role supports consistent, high-quality training delivery that drives proper system application, product adoption, and long-term customer success across multiple channels. Responsibilities Design, develop, and deliver technical training programs for internal teams, channel partners, and end customers, including multi-day, in-person training events. Deliver training primarily at Xylem’s training facility in the Chicago metro area, as well as at customer, partner, and regional locations as needed. Collaborate cross-functionally with product management, engineering, sales, and marketing to gather requirements and ensure training content aligns with product strategy and customer needs. Create, update, and manage training content across internal and external learning platforms, including LMS environments. Coordinate logistics and scheduling for training events, including calendars, attendee tracking, and on-site support. Collect, analyze, and summarize training feedback to evaluate program effectiveness and recommend continuous improvements. Monitor the performance and effectiveness of existing training programs and help develop strategies to enhance learner engagement and outcomes. Develop and maintain process documentation for education and training team workflows and best practices. Required Qualifications Bachelor’s degree in education, engineering, training, or a related field, or equivalent relevant work experience. 3–5 years of experience designing and delivering technical training to diverse audiences, including external customers and channel partners. Proven experience facilitating in-person technical training, including hands-on or lab-based instruction. Proficiency with Microsoft Office (PowerPoint, Word, Excel) and CVent Experience using Learning Management Systems (LMS) and learning content development tools. Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously. Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, audience-appropriate training. Ability to build strong working relationships with sales teams, channel partners, and cross-functional stakeholders. Willingness to travel up to 50% to support training delivery across multiple locations; travel requirement is primarily for those located outside of the Morton Grove, IL area. Preferred Qualifications Hands-on experience with water systems, including pumps, hydronic and steam system design, operation, and troubleshooting. Experience with instructional design tools such as Articulate 360 (preferred, not required). Background supporting technical training within industrial, mechanical, HVAC, or building systems environments. High Impact Behaviors Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices. Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions. Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively. Xylem does not provide sponsorship for this role. Why Xylem? We believe in supporting our employees both professionally and personally. Our benefits include: Paid parental leave, maternity support, and fertility benefits Flexibility and hybrid work options where applicable Health, dental, and vision insurance from day one Emotional health and wellness programs and Volunteer program (Watermark) Paid time off (PTO)/Flexible time off (FTO) and paid holidays Career development, advancement, tuition reimbursement, and student loan forgiveness Generous retirement savings plan with company contribution Employee recognition and discount programs Ready to grow your career while making a difference? Join a team that values your skills, supports your development, and empowers you to help solve global water challenges. The estimated salary range for this position is $100,000 to $125,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. #LI-RR1 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you’ll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees’ well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem’s transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation #J-18808-Ljbffr