Part-Time Receptionist

Receptionist Part-Time (Non-Exempt) Rate: $12.00 starting hourly to $16.00 max hourly rate Pay Grade: PT | Starting salary based on prior experience and education. Location: Environmental Learning Center, Concord Twp., OH 44077 Position Summary Lake Metroparks is seeking a part-time Receptionist to provide professional front-desk, clerical, and administrative support for daily operations and visitor services at the Environmental Learning Center. Under the supervision of the Facilities Manager, this position greets visitors, assists callers, supports volunteers and staff, processes routine transactions and records, and helps maintain a welcoming, organized, and responsive office environment. This position works up to 28 hours per week and requires availability for weekdays, weekends, some evenings, and holidays as assigned. Position Requirements High school diploma or equivalent required. Associate degree in business, marketing, travel and tourism, parks and recreation, or a related field preferred. Experience in an administrative, customer service, receptionist, or visitor services role preferred. Must possess a valid driver’s license and be insurable under the Agency’s policy. Pre-employment background check required. Must be able to work an irregular schedule, including weekends and holidays. Must be able to work independently and as part of a team. Must be able to operate Park District vehicles and remain insurable under the Park District’s liability policy. Required Training All Park District employees must complete and maintain mandatory training, which may include safety, fraud, ethics, sexual harassment, and additional job‑specific training. Essential Duties And Responsibilities Environmental Learning Center Receptionist Answers telephone calls, routes inquiries, takes accurate messages, and monitors voicemail. Provides guidance and scheduling support for volunteers assisting with visitor services. Prepares mailings and maintains appointment calendars. Assists with booking and facilitating rentals. Orders and maintains supplies. Assists with special event preparation. Performs other related duties as assigned. Supervisory Responsibilities This position has no supervisory duties. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and duties listed are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Computer Expertise Required / Equipment Operated Proficient in computers, web‑based programs, email, and Microsoft Office products. Experience using database and point‑of‑sale systems preferred. Ability to operate standard office equipment, including telephone, copier, printer, and cash register or point‑of‑sale system. Additional Information This position requires the following knowledge, skills, abilities, and behaviors to successfully perform the essential functions of the job. Knowledge Knowledge of customer service principles, professional communication practices, and visitor assistance procedures. Knowledge of basic administrative procedures, office practices, recordkeeping, and cash‑handling processes. Basic knowledge of Lake Metroparks facilities, programs, services, and procedures, or the ability to learn them. Skills Strong verbal and written communication skills, including the ability to provide clear information to the public. Strong organizational, time management, attention to detail, and follow‑through skills. Skill in using computers, email, office equipment, databases, and point‑of‑sale systems. Skill in processing transactions, maintaining accurate records, and handling routine administrative tasks. Abilities Ability to interact with visitors, callers, volunteers, and staff with tact, courtesy, patience, and professionalism. Ability to manage multiple priorities in a public‑facing, fast‑paced office environment. Ability to maintain confidentiality and exercise sound judgment when handling information, payments, and records. Ability to work independently and collaboratively with staff and volunteers. Ability to learn and communicate information about Park District programs, facilities, and services. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk short distances, talk, hear, use hands and fingers to operate a computer, telephone, cash register or point‑of‑sale system, and other office equipment, and reach with hands and arms. The employee may occasionally bend, stoop, kneel, or crouch to access files, supplies, or materials. The employee must be able to perform routine office tasks for extended periods, including computer and telephone work, and may occasionally lift, carry, push or pull office supplies, files, program materials, or small boxes weighing up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT Work is performed primarily in an office environment within a public‑facing facility. The employee works at a reception desk or administrative workstation and regularly uses a computer, telephone, copier, printer, point‑of‑sale system, and other standard office equipment. The position involves frequent interaction with visitors, callers, volunteers, and staff and may require occasional movement throughout the facility to retrieve supplies, assist with administrative tasks, or support events. The noise level is generally low to moderate and may vary during busy visitor periods, programs, or special events. POTENTIAL HAZARDS Potential hazards are typical of an office setting and may include prolonged computer or telephone use, repetitive hand and wrist motions, eye strain, slips, trips, or falls, minor lifting or carrying of office supplies or files, contact with standard office equipment, and occasional exposure to cleaning products or moderate noise in public areas. Employees are expected to use safe work practices, maintain an orderly work area, follow applicable safety procedures, and promptly report hazards, incidents, or unsafe conditions. GENERAL EXPECTATIONS The employee must demonstrate commitment and sensitivity to the needs of the Park District and its constituents and uphold the mission of Lake Metroparks. Benefits Lake Metroparks offers a generous, comprehensive benefits package for part-time employees, including: OPERS membership (Ohio Public Employees Retirement System) Northeastern Ohio Inter-Museum Council Membership Agency Discounts #J-18808-Ljbffr