Customer Experience Coordinator

The Customer Service Coordinator is responsible for delivering a positive and consistent experience for customers of James & James across both retail and remote channels. This role serves as a key point of contact for customer communication, guiding customers through product selection and customization while ensuring inquiries are handled efficiently and issues are resolved in a timely and professional manner. This position blends customer support, retail engagement, and sales coordination to create seamless and elevated customer experience. What You'll Do: Guide customers online, and over the phone in selecting styles, sizes, and finishes, including navigating customization options Serve as a primary point of contact for customer inquiries via phone, email, text, and various messaging platforms in a timely and professional manner Support customer issue resolution and assist with escalations to ensure prompt and effective outcomes Communicate clear expectations and deliver consistent, high-quality customer experience Stay up to date on product knowledge, customization capabilities, and current promotions Collaborate with team members to achieve sales goals and foster a positive team environment Co-create and design personalized experiences with customers to meet their needs and vision Perform proactive and consistent follow-up with customers before and after the sale Accurately document customer interactions and order details to ensure clarity and accuracy Partner with internal teams to resolve customer concerns and improve processes Support improvement initiatives by providing feedback, tools, and guidance to help drive change and improvements to enhance overall customer experience What We're Looking For: 2+ years of experience in customer service, retail, or a related role Strong written and verbal communication skills Ability to manage multiple communication channels and priorities effectively Strong attention to detail to ensure order accuracy and prevent miscommunication Proven ability to handle customer concerns with professionalism and empathy Experience with CRM systems or customer service platforms a plus Experience in retail sales or showroom environments Exposure to e-commerce, customization, or made-to-order products Customer-focused mindset with a passion for delivering exceptional experiences Love for design and interior decorating Strong interpersonal skills and ability to engage with diverse customers nationwide Strong organizational and time management skills Adaptability in a fast-paced environment Sales-driven mindset with a hunger to close and support revenue goals Why You’ll Love Working Here: Opportunity to blend creativity, customer engagement, and sales impact in a dynamic retail environment Direct contribution to revenue growth and achievement of sales goals Ongoing growth in customer experience, sales, and interior design expertise Competitive salary and benefits. #J-18808-Ljbffr