Pharmacy Care Tech

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.Job Description:The Certified Pharmacy Care Technician is responsible for customer service and all order entry functions to meet customer demands in compliance with Board of Pharmacy, Federal, DEA, Accreditation, and other regulatory agencies. Specific areas of focus will be on medication adherence, processing and coordination between patients, insurance, patient assistance, and clinic staff. ESSENTIAL FUNCTIONS: ESSENTIAL FUNCTIONS:Perform insurance verification, order entry and prescription processing from multiple modalitiesReview prescriptions for accuracy and completionFollow procedures and scripts during patient engagementDecipher single or multiple script needs based on availability of dosage formulationsOnboard all new patientsSetup and verify all medication deliveriesCoordinate all prescription orders sent to external specialty pharmacies Complete specialty claims processing including but not limited to inclusion of prior authorizations, rejections, copay cards, and overridesProcess commercial, Medicare D and B including supplemental claimsIdentify and match claims to appropriate co-pay assistance cards, foundation assistance and apply appropriately to the adjudicated claimsTroubleshoot complex insurance problem resolutions covered in summaryAssist in cross functional activities with different teamsAnswer patient calls, as required and assist with patients’ needs and questionsTriage and resolve voicemail, messenger, and InboxObtain and coordinate paymentsManage inbound faxesParticipate in Quality Improvement/Assurance meetings, committees, and ongoing projects as neededParticipate in pharmacy and organizational projects and initiativesPerform patient outreach at designated cadence within care plan to assess medication adherence and identify any deterrentsCheck for medication changes and/or discrepancies (dose changes, discontinued medications etc)Work within multiple computer systems simultaneouslyNotate all necessary call content with minimal wrap-up timeConnect patients with pharmacist regarding all medication questions and ensure prompt response to the patient’s questionConduct data entry, data quality check and data reconciliation to ensure consistent documentationPerform other tasks as assigned by managementKNOWLEDGE, SKILLS & ABILITIES:Ability to manage time to meet daily deadlinesAbility to follow instructions and proceduresAdaptability to variations in workloadAbility to multitask while maintaining accuracy and proficiencyAbility to critically analyze situations and identify possible solutions independentlySkill in data entry, and basic computer usageAbility to work independently and cooperatively in a team environmentActive listener who possesses effective and professional communication skillsAbility to identify and integrate traditional and/or digital solutions into the patient experience to facilitate therapy adherenceEDUCATION & EXPERIENCE: Minimum 3 years retail experience or 2 years in Specialty Pharmacy environmentTN State Pharmacy Technician license active and in good standing or obtained within 90 days of hire if not previously licensed in TN Pharmacy Technician Certification by an accredited body active and in good standingPHYSICAL REQUIREMENTS:Physical Activity RequiredAmount of timeNoneLess than 1/3(Occasionally)1/3 to 2/3(Frequently)More than 2/3(Regularly)StandingXWalkingXSittingXFingering or manual dexterityXRepetitive finger motionXLifting or exerting force Up to 10 pounds Up to 25 poundsX Up to 50 pounds Up to 100 pounds Over 100 poundsReaching or stretchingXClimbing or balancingXCrouching or stoopingXSpeakingXHearingXSeeing (with correction)XSummaryLocation: TNO - Elliston Place Plaza | Nashville, TNType: Full time