General Manager

Job Description

Job Description

General Manager

Freedom Air & Plumbing | Rockledge, FL

Compensation: $150,000–$200,000 Base Salary + Performance-Based Bonus
Schedule: Full-Time

Freedom Air & Plumbing is seeking an accomplished, results-driven General Manager to lead our growing home services operation. This is an exceptional opportunity for an experienced business leader to take ownership of HVAC, Plumbing, Sewer, and Electrical operations, shape business strategy, develop high-performing leadership teams, and drive sustainable financial growth.

Proudly serving Rockledge and Florida's Space Coast, Freedom Air & Plumbing is committed to delivering dependable residential home services and an exceptional customer experience. We combine strong local roots with the resources, infrastructure, and support of a growing home services organization.

Our success is built on quality service, strong customer relationships, operational excellence, and a team-focused culture. We are looking for a leader who shares these values and has the vision and business acumen to help take our organization to the next level.

As General Manager, you will have full accountability for the financial performance, operational execution, and leadership development of Freedom Air & Plumbing. This is more than a traditional operations management role. We are looking for a business-minded leader who understands how to drive revenue, maximize profitability, manage performance, and build an organization that consistently delivers results.

You will partner directly with regional leadership while leading day-to-day business execution, developing future leaders, and establishing a culture centered on accountability, growth, and operational excellence.

• Business & Financial Performance: Own the P&L and drive revenue growth, gross margin, EBITDA, budgeting, and overall profitability.

• Strategic Growth: Develop and execute business plans that expand market share, strengthen financial performance, and support long-term growth.

• KPI & Performance Management: Establish, monitor, and drive key performance indicators, using financial and operational data to identify opportunities and improve results.

• Operational Excellence: Improve productivity, efficiency, service delivery, sales effectiveness, and customer satisfaction across all business units.

• Leadership & Talent Development: Recruit, develop, coach, and retain high-performing managers and field teams.

• Culture & Accountability: Build a performance-driven organization where leaders take ownership, teams are engaged, and results matter.

• Customer Experience: Ensure consistent delivery of exceptional service and uphold the company's commitment to reliable, professional customer care.

• Cross-Functional Partnership: Collaborate with finance, recruiting, marketing, training, dispatch, fleet, warehouse, and regional leadership to execute business priorities.

• Operational Oversight: Ensure effective management of dispatching, permitting, fleet, facilities, warehouse, logistics, and field operations.

• Safety & Compliance: Maintain high standards for employee safety, regulatory compliance, and operational procedures.

• 10+ years of progressive business or operational leadership experience, including full P&L accountability.

• 5+ years of leadership experience within residential home services or a related trades environment.

• Proven success leading a multimillion-dollar operation and delivering measurable financial results.

• Strong financial acumen, including budget development, forecasting, expense management, and profitability improvement.

• Demonstrated ability to establish and drive KPIs, operational metrics, and organizational accountability.

• Experience leading managers, developing talent, and building high-performing teams.

• Strong understanding of operations, sales, customer experience, and business development.

• Ability to translate business strategy into execution and measurable results.

• Excellent communication, decision-making, and organizational leadership skills.

• Bachelor's degree in Business Administration or equivalent professional leadership experience.

Preferred Qualifications:

• Experience in HVAC, Plumbing, Sewer, and/or Electrical services.

• Experience with ServiceTitan or comparable field service management software.

• Competitive Compensation: $150,000–$200,000 base salary plus performance-based bonus opportunity.

• Executive Partnership: Work directly with regional leadership and influence business strategy.

• Established Support: Access to dedicated recruiting, marketing, finance, training, and operational resources.

• Meaningful Impact: Direct influence over financial performance, organizational culture, and business growth.

• Leadership Opportunity: Take ownership of an established operation and help shape its future.

• Comprehensive Benefits: Medical, dental, vision, paid time off, and 401(k).

We are looking for more than an experienced operations manager. We want a strategic business leader who takes ownership, understands the numbers, develops people, and knows how to turn opportunity into results.

If you have the experience, leadership ability, and business acumen to lead a growing home services organization, we invite you to explore this opportunity with Freedom Air & Plumbing.

Pre-Employment Requirements: Employment offers are contingent upon successful completion of applicable criminal background checks, drug screening, and motor vehicle report, where applicable, in accordance with applicable laws.

Equal Opportunity Employer (EOE). Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

This job description is not intended to be an exhaustive list of responsibilities, qualifications, or working conditions. Additional duties may be assigned based on business needs.