Workday HCM Lead

Role Description

We are seeking a seasoned Workday Human Capital Management (HCM) consultant to support our Application Management Services (AMS) clients who are live on Workday. In this client-facing role, you will lead ongoing support, system optimization, and continuous improvement efforts for multiple clients. You will act as a trusted advisor, helping clients maintain operational excellence, stay compliant, and realize long-term value from their Workday investment.

Responsibilities

• Lead Workday post-production support services for HCM, Comp, Benefits, Talent, Learning and Recruiting modules across a portfolio of clients.
• Serve as the primary point of contact and strategic advisor for client stakeholders, addressing escalations, resolving complex issues, and guiding clients through system updates and enhancements.
• Develop strong client relationships, understanding each organization’s policies, business cycles, and compliance requirements to provide tailored recommendations and support.
• Manage day-to-day support activities: triage tickets, troubleshoot issues, and oversee timely resolution in alignment with SLAs.
• Own Workday release management: analyze feature updates, assess client impact, and coordinate testing and deployment with client teams.
• Identify opportunities to improve client processes and system configuration for efficiency, accuracy, and compliance.
• Mentor and lead junior consultants and support analysts, ensuring consistent delivery of high-quality client service and knowledge transfer.
• Coordinate with Workday and third-party vendors on behalf of clients for issue resolution and system enhancements.

Qualifications

• 5+ years of Workday experience, with deep functional expertise in Core HCM and at least two other modules.
• Experience in a managed services model.
• Demonstrated experience in a client-facing or consulting role, providing ongoing Workday support and advisory services.
• Experience leading Workday release assessments and regression testing in a multi-client environment.
• Ability to manage multiple clients simultaneously, balancing support demands and strategic initiatives.
• Excellent communication, presentation, and relationship management skills.
• Workday certification preferred.

Requirements

• The compensation for this role includes a salary range of $125,768-$201,000.
• For salaried positions, this role may also be eligible for an annual performance bonus.
• Additional benefits and perks may also be available, depending on the position and employment terms.
• This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.

Benefits

• At Impact Advisors, we are committed to transparency and equity in our compensation practices.

Company Description

At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.