Senior Digital Customer Success & Scaled Ops
$76.8k - $186.2kZoom Video Communications, Inc.
Zoom is seeking a Digital Customer Success Manager in Boston, MA, focusing on scaling customer engagement through digital solutions. You will design automated customer journeys, partner across teams to integrate digital motions, and track key performance metrics. Ideal candidates have 7+ years in a B2B SaaS environment with strong experience in journey orchestration tools like Gainsight. Salary range is $76,800 - $186,200, based on experience and location. #J-18808-Ljbffr Zoom
$76.8k
...Can Expect You will develop and expand the framework for Digital and Scaled Customer Success, enabling Zoom to drive proactive adoption, risk reduction... ...completion, and cost-to-serve trends Partnering with CS Ops, Renewal Ops, Product Adoption Experts, and Enablement...Digital- ...about marketing and customer retention. Steer began... ...As the Manager of Scaled Customer Success, you will lead our Customer... ...management and digital-first automation. Your... ...(or 4+ years as a Senior/Lead CSM ready for the... ...visualization tools. CS Ops Familiarity:...DigitalLocal areaRemote workWork from homeFlexible hours
- ...create the systems, automation, and programs that drive customer success at scale—so every customer gets the right touchpoint at the right... ...account. What We’re Looking For 4+ years in Customer Success Ops, Digital/Scaled CS, Lifecycle, or Growth (B2B SaaS)—you've built 1...DigitalLive inWork at officeShift work
- ...Nexthink is the leader in digital employee experience... ...diagnose and fix issues at scale impacting employees... ...enables its more than 1,300 customers to provide better... ...pillars to the Customer Success Team are: (i) Customer... ...interacting comfortably with senior leaders. ~ Organized...SeniorDigitalWork at officeImmediate startRemote workWorldwideFlexible hours
$120k - $150k
Lumafield is looking for a Customer Success Manager for Scaled Accounts based in Boston. In this role, you will own Lumafield’s high-volume customer... ...fluency, and a knack for process design, you will architect digital journeys and drive renewal cycles. This full-time role...DigitalFull time- ...businesses. Fastr is the only AI‑first Digital Experience Platform (DXP) that unifies... ...accelerate adoption, outcomes, and scale. Global brands like GE, Toys R Us, Weber... ...The Opportunity We are looking for a Senior Customer Success Manager who operates at the intersection...SeniorDigital
$100k - $150k
...strategic problem solving? Appian Customer Success is obsessed with great customer... ...next-generation, AI-powered digital transformations. We are seeking a Senior Technical Consultant to join our... ...for its unique reliability and scale. We've been automating processes...SeniorDigitalWork experience placementLocal areaFlexible hours$148k - $222k
...deserves a fair shot at success and appreciate the... ...team is looking for a Senior Full Stack Engineer to... ...what's possible for our customers. As a Senior Engineer... ...-creating and scaling the company's boldest... ...Experience developing digital marketing or customer...SeniorDigital- ...Senior On‑Site Service Specialist Position Profile... ...the elevated level of customer interaction, presentation... ..., stackers, staplers, scales, and drills Use copiers... ...that empower business success. We are looking for... ...worldwide. We empower digital workplaces by enabling...SeniorDigitalTemporary workWork experience placementWork at officeWorldwideFlexible hoursAfternoon shift
- ...Senior Linux Technical Support Engineer with Python... ...Uncover Threats Enterprise - Scale File Analysis -... ...organizations to protect all their digital assets. As a... ...support ReversingLabs customers along with other members... ...committed to customer success. The Technical Support...SeniorDigitalWork at officeLocal areaRemote workWorldwide
$152k - $228k
Senior Manager, Customer Success Operations Go-to-market Operations At Klaviyo, we value the unique backgrounds, experiences and perspectives... ...Customer Success Operations to accelerate Klaviyo’s Digital-first and At Scale engagement model. In this role, you’ll partner...SeniorDigital- ...Canva are using AI technology to deliver multilingual, digital customer experiences at scale. While our core AI technology might share similarities with... ...with other departments, such as Sales and Customer Success, to resolve billing issues Identify and implement improvements...SeniorDigitalTemporary workWork at officeLocal areaWork from homeFlexible hoursShift work2 days per week
- ...the last 20 years, Ares’ success has been driven by our people... ...is a part of the digital infrastructure platform of... ...infrastructure that drives customer success and social benefit.The Senior Associate, Site Selection... ...site selection for large-scale infrastructure, and project...SeniorDigitalTemporary workWork experience placementWork at officeLocal areaFlexible hours
$120k - $150k
...an office in San Francisco, CA. About the Role: As the Customer Success Manager, Scaled Accounts, you own and design Lumafield’s high‑volume customer... ...on automated workflows, self‑service education, and digital touchpoints to drive adoption and retention. This is a "one...DigitalFull timeContract workWork at officeFlexible hours- Cacheflow is seeking a Data Analyst to join their Customer Success team in Boston, Massachusetts. The role involves creating and optimizing... ...experience, strong SQL and Python skills, and a background in digital marketing analysis. This position offers opportunities to...SeniorDigital
- This role is for a Senior Solutions Architect at Klaviyo, focusing on Customer Success. The position is based in Boston, MA, and requires expertise in architecting... ...support client success. This role is for a Senior Digital Strategist at Klaviyo, focusing on Customer...SeniorDigital
- ...infrastructure, Molten Cloud enables customers to scale faster, operate more... ...the barriers that hold digital creativity and media experiences... ..., and Michael Ovitz. As the Senior Technical Account Manager, you... ...Molten customers, ensuring successful adoption, value realization,...SeniorDigitalFull timeRemote workDay shift
- ...Senior Solution Advisory Consultant Jedox is a global leader... .... Trusted by more than 2,500 customers worldwide, Jedox enables business... ...technology to outperform digital transformation and provide tangible... ...closely with Sales, Customer Success, and Partners to continuously...SeniorDigitalWorldwide
$95k - $175k
...Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not... ...charged, passionate and results driven Senior Marketing Manager to build, evangelize,... ...Partner with content, field and digital marketers to build, execute and track integrated...SeniorDigitalWork at officeLocal areaRemote workWork from homeFlexible hours3 days per week$139.3k - $250.7k
...delivering high ROI and standout customer experiences? Do you want to... ...accelerate and protect the digital experiences of major retailers... ...satisfaction. As a Senior Engagement Manager, you lead... ...responsible for: Owning customer success and being the trusted advisor...SeniorDigitalPermanent employmentWork experience placementWork at officeRemote workWork from homeWorldwideFlexible hours$163.36k - $204.2k
Avangrid is seeking a Senior Manager - AI Process Design in Boston, MA to lead the development and optimization of AI-driven business... ...relevant experience, focusing on engaging stakeholders and delivering digital initiatives. The position offers competitive benefits such as a...SeniorDigital$204k - $255k
...transforming how we enhance customer experiences, streamline... ...Marketing team as the Senior Director of Brand &... ...marketing, products and ops to unlock opportunities... ...of leading large-scale brand campaigns and social... ...and innovation in the digital and cultural landscape....SeniorDigitalFull timeImmediate start$80k - $100k
A leading cybersecurity firm in Boston is looking for a Digital Customer Success Manager to lead their tech touch program. This role involves building scalable customer engagement strategies, utilizing CS platforms like Vitally, and monitoring customer health to ensure...DigitalFlexible hours$75k - $150k
...Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not... ...As Field Marketing Manager or Senior Manager at Veeva, you have the opportunity... ...marketing programs across channels - including digital marketing, Veeva and industry events,...SeniorDigitalContract workWork at officeLocal areaRemote workWork from homeFlexible hours3 days per week$92.65k - $125.35k
...Flexibility Our Zendesk Customer Success Manager will be an... ...Platforms Team at TELUS Digital. This role will have the... ...(AI & Support Ops) to help clients accelerate... ...initial deployment through scale, leveraging... ...both technical teams and senior leaders Bonus Points...DigitalRemote work$104k - $156k
Vertex Pharmaceuticals is seeking a dynamic senior analyst to drive digital transformation initiatives. This role involves designing and implementing systems for artwork creation and enhancing data integration. The ideal candidate will have 5+ years of experience in supply...SeniorDigital$170k - $220k
...to operational problems and scale validated innovations, so field... ...measurable value. This Senior Product Manager role sits at... ...will lead the transition from successful proof‑of‑concept to disciplined... ...artificial intelligence products, digital construction platforms (e.g.,...SeniorDigitalTemporary workFor contractorsWork at office- ...Information’ or refer to our privacy policy.Senior Technical Success Manager page is loaded## Senior... ...build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.It’s how... ...behind our common mission to make the digital world a safer place. From Snyk employee...SeniorDigitalWork at officeWork from homeFlexible hours
- ...support questions, granting tool access, and customizing Azure DevOps pipelines. DevTestOps... ...or geographic jurisdiction of the successful candidate. Typical Experience ~5 to... ...the data center, serving hyperscalers, digital native customers and enterprises. Celestica...SeniorDigitalTemporary workWork at officeLocal areaRemote workWorldwideShift work
- A leading technology services firm is seeking a Zendesk Customer Success Consultant to enhance client experiences through optimized solutions... ...and improved resolution outcomes. The opportunity offers both hybrid and remote work options. #J-18808-Ljbffr TELUS DigitalDigitalRemote job
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