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Senior Digital Customer Success & Scaled Ops

$76.8k - $186.2k

Zoom Video Communications, Inc.

Zoom is seeking a Digital Customer Success Manager in Boston, MA, focusing on scaling customer engagement through digital solutions. You will design automated customer journeys, partner across teams to integrate digital motions, and track key performance metrics. Ideal candidates have 7+ years in a B2B SaaS environment with strong experience in journey orchestration tools like Gainsight. Salary range is $76,800 - $186,200, based on experience and location. #J-18808-Ljbffr Zoom

Vacancy posted 5 days ago
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