Guest Services and Sales Ambassador

Job Description

Job Description

Guest Services & Sales Ambassador - New Position for Our New Factory Retail Store!

Position Summary

Join Sarris Candies in our new position of Guest Services & Sales Ambassador where you'll help create a welcoming and memorable experience for every guest visiting our new Factory Store, tour space, and event venue. As part of a growing Pittsburgh destination located within our production facility, this role is designed for energetic, guest-focused individuals who enjoy hospitality, customer engagement, and creating unforgettable moments. From welcoming visitors and assisting shoppers to supporting special events and enhancing the overall guest experience, the Guest Services & Sales Ambassador helps bring the magic of Sarris Candies to life for families, tourists, and chocolate lovers of all ages.

The ideal candidate is outgoing, enthusiastic, and polished, with a genuine passion for creating positive experiences. This individual thrives in a tourist and guest-focused environment, enjoys interacting with people of all ages, and consistently brings excitement, professionalism, and teamwork to every shift.

Schedule:

• Part-time position
• 3-5 days based on business needs, events, and peak tourism seasons
• Flexible availability needed
• Store hours are 9am and 4pm, Monday through Friday.
• Events: Evenings and weekends

Key Responsibilities

Guest Experience & Customer Engagement

• Deliver an exceptional and memorable guest experience through friendly, enthusiastic, and professional interactions
• Welcome guests into the retail store and assist with creating a fun, engaging, and positive atmosphere
• Build rapport with customers while providing knowledgeable recommendations and product information
• Support guests during tours, special events, seasonal programs, and promotional activities
• Maintain a polished, energetic, and guest-focused presence always
• Answer guest questions regarding products, events, store offerings, and company information

Retail Sales Responsibilities

• Assist customers with merchandise selection and complete sales transactions accurately using the point-of-sale system
• Prepare purchases through wrapping, packaging, and presentation of merchandise
• Maintain visually appealing sales floors, displays, and stocked merchandise areas
• Assist with merchandising, replenishment, and maintaining store presentation standards
• Support inventory organization, receiving deliveries, and stock rotation as needed
• Maintain cleanliness and organization throughout the retail environment

Events & Tour Support

• Assist with the setup, coordination, and execution of in-store events, guest experiences, and seasonal activities
• Support event preparation including displays, signage, supplies, and guest flow
• Engage with guests during events to ensure an enjoyable and seamless experience
• Help create a lively, welcoming, and hospitality-driven environment during high-traffic periods and special events
• Work collaboratively with leadership and team members to ensure successful event execution

Team & Operational Support

• Collaborate with team members to maintain a positive, energetic, and service-oriented work environment
• Support opening and closing procedures as assigned
• Follow company policies, cash handling procedures, and safety standards
• Assist with additional operational duties as needed to support overall store and event success

Qualifications

• Previous retail, hospitality, customer service, tourism, or event experience preferred
• Excellent communication and interpersonal skills
• Outgoing, friendly, and confident in guest engagement, with a naturally warm, welcoming, and inviting presence that enhances the tourist and guest experience through genuine hospitality and connection
• Strong multitasking and organizational abilities
• Ability to remain positive, energetic, and professional in a fast-paced environment
• Dependable, adaptable, and team-oriented
• Cash-handling and point of sales system required
• Ability to work flexible hours including weekends and busy seasonal periods

Physical Requirements

• Ability to stand and walk for extended periods of time
• Ability to lift and carry up to 30 pounds
• Ability to bend, stoop, reach, and assist with merchandise and event setup activities