Bilingual Spanish Customer Service Representative

Job Description

Job Description

Requisition Title: Bilingual Spanish Customer Service Representative (04DBF)
US-MI- DearbornDescription

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Bilingual Spanish Customer Service Representative working onsite in Allen Park, Michigan , you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

What You’ll Be Doing

As a Bilingual Spanish Customer Service Representative , you'll play a meaningful role in helping people with mobility challenges access the support they need. As a trusted resource and problem solver, you'll deliver exceptional customer service through an innovative new program that connects with consumers using their preferred communication method—including phone, video chat, and online messaging. If you're passionate about making a difference while using the latest communication technology, this is an opportunity to have a real impact every day.

During a Typical Day, You’ll

• Deliver an exceptional, relationship-driven member experience in every interaction, with a focus on building trust and loyalty.
• Act as a guide and educator, helping members confidently navigate a modern, technology-driven platform.
• Provide knowledgeable, personalized support and clear, actionable guidance tailored to each member’s needs.
• Diagnose issues and resolve inquiries efficiently while teaching members how to avoid or manage similar issues in the future.
• Collaborate with legacy application teams to troubleshoot and resolve complex or escalated issues.
• Research and resolve billing, payment, and account-related concerns with accuracy and care.
• Own the end-to-end member journey, determining the best resolution path or escalation point to ensure a seamless and satisfying experience.
• Contribute innovative ideas and process improvements that elevate the program and strengthen member engagement and loyalty.

What You Bring to the Role

• High school diploma required; an associate or bachelor’s degree is a plus
• Fluent in Spanish and English (both written and verbal)
• 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
• A passion for exceptional customer service, the automotive industry, and cutting-edge technology
• Excellent communication skills – both verbal and written
• Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

What You Can Expect

• Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors)
• Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Traditional 401(k) Retirement Plan
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement and Training & Development Programs (Percepta College)
• Employee Assistance Program (EAP)
• Employee Discount Program
• Award-Winning Employee Rewards & Recognition Program (Perci Perks)

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.