Operations Manager

As the Manager, Amazon & Ecommerce Marketplaces, you will be responsible for the day-to-day management and performance of ILIA’s Amazon business and emerging marketplace channels. Reporting to the Director, you will own on-site execution across listings, content, and merchandising, while serving as the primary liaison with our agency partner on advertising performance. This role sits at the intersection of brand, operations, and commerce — requiring someone who can translate marketing initiatives into high-performing Amazon content, keep the business running smoothly at an operational level, and surface data-driven insights that inform strategic decisions. You bring strong Amazon fundamentals, a sharp eye for detail, and the ability to manage multiple workstreams with minimal oversight. Applicant Note This is a temporary, part‑time role (~30 hours/week) with an anticipated contract duration of 6 months. There may be an opportunity to extend or convert this role to full‑time based on the achievement of key business objectives. Our ideal candidate will be based in Los Angeles, CA or Orange County, CA near one of two ILIA offices to allow for in‑person collaboration but we are open to considering candidates in the Pacific Coast time zone. This role reports into the Director, Amazon & Marketplaces. Responsibilities Listings, Content & On‑Site Merchandising Own the end‑to‑end management of Amazon product listings in Seller Central, including flat files, variation setups, backend keyword optimization, and listing troubleshooting. Lead PDP optimization, A+ content, and Brand Store management, ensuring all on‑site content reflects ILIA’s brand standards and is optimized for discoverability and conversion. Partner with creative and brand teams to develop compelling marketplace content, managing asset trafficking and ensuring timely execution of launches and updates. Drive new product launches on Amazon end‑to‑end, from listing build‑out and content readiness to go‑live QA and post‑launch monitoring. Conduct regular listing audits to proactively identify and resolve suppressed ASINs, unauthorized 3rd party seller activity, pricing anomalies, and content issues. Advertising & Agency Management Serve as the primary day‑to‑day contact with the agency partner, overseeing advertising performance across Sponsored Products, Sponsored Brands, and Sponsored Display. Review agency‑delivered reporting on a regular cadence, analyzing campaign performance and assessing impact to total business metrics including ACoS, TACoS, and ROAS. Identify trends, risks, and opportunities within agency reporting and bring forward actionable recommendations to the Director. Ensure agency strategy and execution align with ILIA’s brand positioning, seasonal priorities, and growth objectives, escalating misalignment as needed. Promotions & Campaign Execution Own the operational setup and execution of Amazon promotional events including Lightning Deals, Coupons, Prime Day, and other platform‑driven initiatives. Maintain a promotional calendar and coordinate cross‑functionally with marketing, creative, and operations teams to ensure all assets, inventory, and campaign elements are ready on time. Monitor promotional performance during and after events, summarizing results and flagging learnings to inform future planning. Operations & Business Administration Manage day‑to‑day Amazon Seller Central business processes including order management, case resolution, chargeback tracking, and issue escalation. Coordinate with supply chain and operations teams on demand forecasting and inventory planning to ensure adequate stock levels ahead of campaigns and peak periods. Establish and maintain internal tracking systems for content updates, launch timelines, promotional schedules, and operational workflows. Reporting & Performance Analysis Own regular business performance reporting across sales, traffic, conversion, and advertising metrics, delivering clear summaries and insights to the Director. Monitor key KPIs and proactively surface trends, anomalies, and opportunities that impact revenue, profitability, and brand visibility. Support ad‑hoc analysis as needed to inform content, campaign, and operational Qualifications 4+ years of experience in eCommerce or digital marketing, with at least 3 years of hands‑on Amazon Seller Central experience required. Demonstrated expertise managing Amazon listings end‑to‑end, including flat files, variation structures, backend keywords, and listing troubleshooting. Strong working knowledge of PDP optimization, A+ content, and Brand Store management. Experience managing or overseeing Amazon Advertising performance (Sponsored Products, Sponsored Brands, Sponsored Display); familiarity with agency management a plus. Solid analytical skills with the ability to interpret performance data, identify trends, and translate findings into clear recommendations. Strong proficiency in Excel or Google Sheets; experience with Amazon reporting tools and third‑party analytics platforms preferred. Proven ability to manage multiple projects simultaneously with strong attention to detail and follow‑through. Excellent cross‑functional communicator with experience coordinating across creative, marketing, supply chain, and external partners. Beauty, personal care, or premium consumer goods experience strongly preferred. What we would like to offer $40‑50/hour ILIA Products – Quarterly stipend to replenish your favorite products and try new ones #J-18808-Ljbffr