Senior IT Technical Program Manager

Who we areWith its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.What we needWe are seeking a highly motivated Senior IT Technical Program Manager with strong experience leading large-scale, technically complex IT programs across enterprise environments. You will partner with cross‑functional leaders across IT, security, infrastructure, applications, data, product, finance, and business functions to plan and execute critical technology initiatives.Your primary goal will be to ensure IT programs are strategically aligned, well‑planned, and flawlessly executed, with proactive management of dependencies, risks, and delivery outcomes. This is a highly visible role, requiring regular interaction with senior leaders and executive management to drive clarity, accountability, and results across the organization.What we doThe Enterprise IT Infrastructure Team manages our IT infrastructure across on-premises and cloud environments, ensuring reliable compute, network, and service operations. Our team optimizes servers, virtualization, and cloud platforms while maintaining seamless connectivity with SD-WAN, firewalls, and VPNs. The Service Desk provides end-user support, and IT Operations handles monitoring, incident management, backups, and system performance. We also deploy and support IT implementations at customer sites, ensuring seamless integration and ongoing technical assistance. By aligning IT solutions with business needs, we drive reliability, scalability, and innovation. What you’ll doProject LeadershipPartner with IT leadership, business owners, architecture, security, finance, and vendors to ensure program plans are technically sound, realistic, and aligned to business prioritiesOwn scope, schedule, budget, dependencies, and delivery outcomes for multiple strategic IT programsFacilitate cross‑functional program reviews and executive updates, clearly communicating status, risks, mitigation plans, and decisions requiredAct as the primary program lead and escalation point, ensuring strong stakeholder alignment and timely resolution of roadblocksProgram ExecutionLead multi‑disciplinary IT teams through the full program lifecycle: strategy, design, implementation, deployment, and operational transitionDrive execution of enterprise IT initiatives, including:Infrastructure and cloud platforms (hybrid / multi‑cloud)Enterprise applications (ERP, CRM, HR, Finance, Supply Chain)Cybersecurity, identity, compliance, and risk programsData platforms, integrations, and analytics solutionsCoordinate delivery across internal teams and external vendors / system integratorsManage complex dependencies across applications, infrastructure, security, data, and business processesProactively identify and mitigate technical, operational, and organizational risksOwn cross‑program issue tracking, root‑cause analysis, and corrective action planningEnsure timely delivery of key program artifacts such as:Program plans and roadmapsArchitecture and dependency documentationRequirements, design, and validation documentationCutover, change management, and operational readiness plansChampion Process & Execution ExcellenceFoster a culture of transparency, accountability, and disciplined execution across IT delivery teamsEnsure adherence to IT governance, SDLC, change management, and security controlsContinuously improve program management standards, tooling, and reporting to scale executionDrive consistent use of agile, hybrid, or waterfall delivery methods as appropriate to the programWhat you’ll needMinimum 8 years of experience delivering complex IT or technology programsMinimum 5 years in a Technical Program or Senior Program Management roleProven experience leading enterprise‑scale IT programs spanning multiple domains (infrastructure, applications, security, data)Strong understanding of modern IT architectures including cloud, integrations, security, and enterprise platformsExperience managing large system implementations, migrations, or transformationsDemonstrated success working in matrixed organizations and influencing without direct authorityExperience managing vendor‑led and globally distributed teamsProficiency with Jira, MS Project (or equivalent), PowerPoint, Excel, Word, and VisioExcellent communication, executive presence, and stakeholder management skillsStrong problem‑solving mindset with the ability to navigate ambiguity and competing prioritiesBachelor’s degree in Information Systems, Computer Science, Engineering, or related disciplineOur environmentUp to 10% travel may be requiredEmployees must have a valid driver’s license and ability to travel to customer or company locations as neededThe employee is responsible for owning a credit card and managing expenses for reimbursement#LI-KS1#LI-HybridAbout SymboticSymbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit .We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. The base range for this position in the posted location is $150,000.00 - $206,800.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.SummaryLocation: USA Wilmington, MA - HQType: Full time