Client Success Manager

Job Title

Responsible for day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies

Maintain an excellent rapport with account executives, Sales Development Directors, and clients/agencies.

Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls)

Execute campaigns accurately and efficiently

Responsible for tracking and offering insights and analysis of performance metrics for our products/campaigns

Optimize campaigns and products to ensure delivery, achieve business goals while maximizing ROI

Steward any pilot programs with various markets related to new product rollouts or enhancements.

Key Holder for any Sales Hub updates needed to be made on behalf of the Client Success Team

Weekly team checks as assigned.

Other duties assigned

Customer service oriented with the ability to address client concerns and needs in an expedient and courteous manner

Strong decision-making, problem solving and conceptual thinking abilities

Meticulous attention to detail and excellent follow through

Exceptional character with a high degree of integrity and business ethics

Excellent time management, able to handle multiple assignments under tight deadline and pressure, and prioritize and communicate effectively

Strong oral and written communication, relationship building and interpersonal skills with the ability to communicate best practices and requirements to peers and management

Ability to learn quickly in a fast-paced environment.

Ability to work with diverse personality types to meet time sensitive deadlines

An interest in new digital media technologies and a desire to always be learning something new

Ability to work independently and in a team environment

Must be flexible and open to new ideas and methods

Strong work ethic